Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Always helpful and knowledgeable in keeping my 4Runner service needs up-to-date and running smoothly.
A welcoming atmosphere and David Mccann spoke with clarity. It was a good experience for me.
Everyone at the Folsom lake Toyota service department are wonderful! They are friendly, knowledgeable and always helpful
The Dealership was fast, efficient and professional. I Plan on going again for my next service.
Omar was my service specialist and he was very friendly and helpful throughout the whole process. My 2020 Corolla was due for some major service and the process was simple. They messaged me a list of all the vehicle needs and worked on only the things I approved. No upsale no pressure just great customer service. My car runs as good as new! I take my vehicle to the Folsom Lake Service Center because of the quality of service they provide every time! Highly recommend them!
Bought my car here and now coming here for service appointments. So far so good.
Excellent customer service! Fast, easy, and the staff was friendly. Paul is an amazing service writer
Omar parked my car at the very end of the parking lot Literally the furthest possible spot and then gave my keys and said go find your card shouldn’t be too hard to find Which it was super hard and I had to set my alarm off to find And my father is handicap and was with me walking around to find the car Terrible service
Nice experience at Folsom Lake Toyota I bought a 2026 Tacoma over the Memorial Day weekend and the sales person were polite on purchasing my Trulck. Thank you Travis
The dealer there is horrible, especially Tran Ellison, she cheat on me and tell me the cheaper price first but much expensive later. She said 189 for break fluid, i said i going to check chat gpt. Then she said actually 189 is total price included oil change and break fluid and wheel alignment. And only oil change is 50. I decided to do all of those. During waiting, she try to persuade me add service, i refused. But later i pick my car. i got first 184.55 bill for only oil change and normal check!!! No other services she refered!! I took a ... Read More DealerRater - May 30, 2026
They are knowledgeable, courteous, and professional. I’m always impressed by their thorough explanation of the service required by my vehicle.
Very nice, helpful people. Very nice, helpful people. Very nice, helpful people. Very nice, helpful people.
Good experience but communication could have been better about the service parts being in stock for my car.
Friendly staff, kept me updated when the car service was done. Answers all my questions.
Jay was very courteous and professional. He represents Toyota well. As usual, Toyota exceeded my expectations. Thank you
Xavier was a pleasure to work with. I'll look forward to working with him again.
Very helpful he knows how to treat people answer all your questions that you have . Because of him I will comeback to your dealer again. Thanks
Excellent service, problem on my car was well explained and the service agent was very professional. I will surely recommend.
They provide great customer service! Ask for Rocky he’s the best! Tech’s great work!
Quick and easy deal without most of the normal xx you deal with purchasing a new vehicle
Service was great. Rick Brown is a good representative for Folsom Lake Toyota reliable and trustworthy
The staff are very helpful and courteous. The place is clean and organized and you can conduct business comfortably
Very friendly, the vehicle was ready at the exact time given with answers to my concerns. I'm enjoying my SUV...,. especially the acceleration at the Stop Signs.!! I was not at the Dealers ..I was at their Repair Shop... I'm very satisfied with both!
I have been going to Folsom Toyota Service for 20 + years and for most of those years Rick Brown has been my service manager. I truly appreciate and trust him..
I have trusted Folsom Lake Toyota Service with my Truck for 7 years. Always the best communication and service with the service coordinators. All issues are discussed and decided on with clarity of the expected outcome. Highly recommend.
They are always above and beyond, had appointment and literally took them less than hour to do oil change
Paul Barwick is so gracious, knowledgeable, and trustworthy. He found a convenient appointment time a day sooner than planned because he was going to be out and wanted to assure my truck was serviced. As always, he guided the whole process and had my truck ready for the road ahead in a timely manner. No different than the many service appointments I have had over the seven years that I have owned my Tacoma. Thanks Paul and mechanic team for keeping my truck running safely...I love driving it!
Service was done however when I went to grab my keys to leave I was asked to sign three statements. To of them was fine but one of them was so they could give all my information to their affiliates for use in advertising which included texting, emailing etc. and even using AI to send out stuff to me. when I asked the service writer what each stament was for, he gave me a random answer that had nothing to do with what it really said. I felt misled and if I had just signed all of it, I would ... Read More DealerRater - Apr 30, 2026
Christian the advisor and Kristian the Technician are absolutely the best. They always take care of my wife and I and Kristian is the only one I trust to service our vehicles and with the safety of my children. Keep it up!
Top notch advisors and technicians, easy to schedule vehicle, everyone is so friendly and knowledgeable
The interaction with the salesman was excellent and I only have one negative thing to report at the 5000 mile service. We told the service person that the cruise control was not operating properly and she really didn’t help us with that. Also appears no one checked it to verify if it was operating or not. She suggested we go back to the dealership and show the problem to the salesman which we didn’t have time to do. I don’t think we should have to do that! What is the 5000 mile service for if we can’t report ... Read More DealerRater - Apr 28, 2026
Salesman&sales manager are helpingto solve the problem together to complete this corrola deal at the discussion.
We had an exceptional experience working with Tony. We came in with a difficult situation, and from the very beginning, Tony went above and beyond to help us. His professionalism stood out immediately, but what really made a lasting impression was his genuine compassion and understanding.
He took the time to listen carefully, addressed our concerns with patience, and made sure we felt completely at ease throughout the entire process. It never felt rushed or transactional, he truly cared about finding the best possible outcome for us.
Tony runs his business with a level of integrity that’s hard to ... Read More DealerRater - Apr 23, 2026
Great service, friendly and efficient staff, complementary Uber service while they worked on my car. Awesome.
This is my second time receiving service at this dealership. I am thoroughly satisfied with the service provided. The service advisor was exceptionally friendly, the service was completed on a reasonable schedule, and the waiting room was spacious and well-appointed with comfortable chairs. I am confident that I will return for service at this dealership, even if it requires a slight increase in travel distance.
I was ignored when I came to pickup the car. The lady helping me was on lunch so I asked around for help but the agents were all ignorant and didn't help me despite me sitting there looking around for help for 45+ minutes. I do appreciate the lady at the receptionist sitting at the middle counter (the one on the right wasn't nice and not helpful at all) for helping me with the paperwork to get out though. Wasted an hour there for nothing.
I wanted to take a moment to share my experience with Folsom Lake Toyota and General Manager Tony Clay.
Initially, our last purchase didn’t go as smoothly as we had hoped, which was stressful and disappointing. However, what changed my experience was reaching out to the general manager Tony. He immediately stepped in with a genuine willingness to make things right. That level of accountability and care is rare, and it completely changed how I felt and my overall experience.
Tony took the time to work with us personally, and through that process, we built a truly positive relationship. ... Read More DealerRater - Apr 22, 2026
Great customer sales and service. Sean was very attentive to my wants of a car and not pushy
I started my purchase through the Costco Auto Buying Program and was quickly contacted by Chris Fabiani, the Fleet/Internet Sales Manager at Folsom Toyota. We discussed the different Toyota Sienna models, available options, and expected Costco discounts.
Although there wasn’t an official Costco discount yet for the 2026 models, Chris mentioned that historically the discount is around $720 and agreed—via text—to provide a $500 courtesy discount instead.
I moved forward with ordering a Toyota Sienna Woodland Edition. Shortly after, I was notified that one had been allocated to their dealership, and I was able to customize features and options ... Read More DealerRater - Apr 21, 2026
Nice and Friendly, clean establishment, lots of seating, needs better or more coffee condiments options
My Service Writer Danny Cross went above and beyond for service. He is a outstanding member and friend of this team.I could not be happier..Thanks Again Danny..
They take way too long . 2hr wait for an oil change w/an appointment ridiculous.
I’ve always gotten great service at this dealership, oftentimes the best pricing around. I’ve never felt like I was being upsold.
I needed extreme work and wasn't offered any deal to save me from having to go to the place I bought my Toyota! I'm very devastated. After work was done elsewhere I then got offers? Wow. This isnt the Toyota I've always known for services! Absolutely not. They didn't even offer the quick fix, found out afterwards you have it also!!! Then they offered original parts a lot lower afterwards. Had I got these offers beforehand I would of Absolutely had Toyota do it!! Not some other place! Bcos I had no offers, which were given ... Read More DealerRater - Apr 17, 2026
It’s the best. They actually find just what you want and are sooooooo very helpful in getting what you want! Wow amazing.
Gibriel Kargbo is Top-Class ! Go see this guy for all your service needs as he treats every one like a family member
They are so helpful, up front and honest. Rick Brown goes above and beyond for his service customers.
Work done quickly and perfectly. I am always happy driving my car after it has been serviced at Folsom Lake Toyota.
This place has horrible customer service and is not true to their word. I traded in my Subaru Crosstrek on March 16th, which still had a loan, for a 2024 RAV4 LE. We were promised a second key that would arrive in the mail within a week and a 7-10 day payoff on my Subaru loan. The next day I got a voicemail from Armando in financing stating myself and my mother (co-signer) needed to come in and resign the contract. I called Armando back and said I would either be in on the following Monday or Tuesday since I live ... Read More DealerRater - Apr 11, 2026
Paul is the best and I am so grateful for his help. I always have a good experience at the service center.
Amazing experience buying this vehicle from this dealership! Melyssa was so friendly and helpful from the test drive to answering our questions to even taking the time to sit with my mom and me while waiting to sign all paperwork. She even followed up with a phone call after the weekend of my purchase. It was 10/10!
I was very pleased with the sales person and finance guy. They took care of everything for use and did not make us wait too long.
Nice people willing to work with you. Bent over backwards to make the deal. Highly recommend.
Yesterday your employee Gerald Remeiro sued my father (a customer) in small claims court in Sacramento. Gerald was wearing his Folsom Lake Toyota uniform!!!!!! My father Steve is a long-time customer. Steve has bought and traded in three trucks from Folsom Lake Toyota and bought many upgrades over the years. This has been stressful and devasting for him. Steve is elderly, when Steve came to the dealership to make an appointment and enquire about a Bluetooth issue in his new truck, Gerald walked out to provide service. Gerald then proceeded to pet Steve’s dog, even though the dog was ... Read More DealerRater - Apr 7, 2026
Easy in and easy out. Car was serviced as expected and coupons applied. Very happy with my csr and the mechanic video updates received throughout the service.
I had an excellent experience with my Toyota car service. John Smith was professional, efficient, and very friendly. Everything was explained clearly, and my car was serviced on time. 10/10 service—I highly recommend them
Great service today for an oil change and then needed breaks apon inspection. Ended up getting new breaker too.
Review is for service department only. I've been here twice with my truck and the work they've done is great. However, I was perturbed about setting up the appointment. Also, my previous appointment was just for an oil change, but that took like four hours so I approached this with a lot of trepidation. This what happened was that they contacted me to do an oil change. I said I don't need to do that but I needed my spark plugs changed and may need a new battery. I also so asked for A/C service. But ... Read More DealerRater - Apr 5, 2026
A day before getting the service for my Toyota Corolla, Gibriel.was able to schedule me to get the oil change for my car. I am greatly appreciated for his service for a short notice. Bravo.
Folsom Lake Toyota truly sets the standard for customer service. Their team is knowledgeable, professional, and genuinely cares about helping you every step of the way. They go above and beyond to make sure you’re taken care of and never make you feel like just another customer—they treat you like a real friend. Highly recommend if you’re looking for a great car-buying experience.
Disappointing experience. Requested oil change and specifically said I did not want tires rotated. The service advisor talked more about himself than the service request itself. I was quoted a 1-1.5 hour wait time. Service took 3 hours and the tires were rotated. I understand things take longer than quoted sometimes but this was too long for an oil change. I’ve used this dealer before and usually provided good reviews, but this experience was frustrating due to the extended wait time and rotating the tires when it was specifically stated not to.
Micheal was great and friendly and efficient. Like uber service to and from , very handy.
Everyone was helpful and supportive. It was a very quick process and they were very thorough
Mitchell was great, he rent out of his way to make sure his dealership stuck to their word!
I appreciate you for your doing great service on my Toyota Highlander and the staff are very kind and negotiate with them very clearly and kindly
The parts department ordered me a tire yesterday and quoted that it would arrive today by 11am. It did, so far so good. When I confirmed with parts this morning they then transferred me to service and I spoke with Tran. I let her know I’d like to come in at 2pm to have the tire placed on car. She said she could do that and to ask for her. Still good. I arrived asked for Tran and she said they’ll get started and it should be done in 45 minutes, again good. I waited for an hour and ... Read More DealerRater - Mar 26, 2026
Great, speedy service! I really appreciate the report card I’m given that shows attention was given to my entire car.
Friendly professional and car repaired quickly. Repaired air conditioner and brakes and rotors on all four tires
Deny is very friendly and helpful.he has provided great customer service.also the technician has done great job.thank you guys
Very friendly professional staff. Work was completed with time estimated. Waiting room very nice and clean
Our car was finished earlier than we expected. Everyone we came in contact with was friendly and helpful.
GREAT SERVICE. IN AMD OUT IN AN HOUR. I had a 1 year old tire with a leak. I got right in for service. The tire had to be replaced, and was approved warranty coverage. Got done in about an hour with only a small charge to install the new tire.
Courteous knowledgeable staff timely updates on repair progress reliable convenient trustworthy no high pressure sales
Working with Lain Oney was such a pleasure. He helped us from the beginning to the end. He was so kind and helpful. We would work again with Lain anytime. He was helpful, professional, and very courteous.
Jim McMullen helped me out again, after years of dealing with him, he still takes my calls. His mechanic also did an amazing job on my truck. It drives like it’s brand new. I love all the Group 1 dealerships!
The Folsom Lake Toyota dealership was incredibly kind and understanding. It was my first time financing a car and they were patient in explaining things to me. I walked out incredibly happy and when it's time to go back for a new car I will 100% be going back to them.
Rob at the service department took good care of me. He listened to all my concerns and even apologized for what the service department in my town didn’t do.
This place is awesome! I’ve shopped the competition and they are very priced competitive. The people are friendly, and the Technician quality seems very, very good.
The service advisor, Xavier was top notch. No pressure and super efficient and extremely polite. Looking forward to working with him in the future with regard to my Toyota service needs.
The Folsom lake Toyota service department is the best around. The service staff is friendly and knowledgeable.
I have gone to this spot over the years and they have always provided great customer service. My advisor today was Xavier, he did a magnificent job keeping me in the loop with the work on the car. He let me know of a part that needed to be changed due to a recall and was straight forward with what to expect time wise as well. Overall it was a great experience, thanks Xavier for all that you and the team do.
Very helpful and knowledgeable always clean willing t listen to concerns. Offered snacks and good seating.
John Smith, legend. Great customer service. I know that my vehicle was serviced and cared for.
This is first time I had a bad experience and I will not be returning to Folsom Lake Toyota. Rude representative.
Professional , great communication explained the total service requested included estimated time and everything was completed to my satisfaction.
Ben and Chad were great to work with and made the buying experience easy eith no problems or pressure.
Very informative and knowledgeable about cars. Salesman is helpful and makes the car buying processes as smooth as possible.
My service write was David, he was a great help. Very knowledgeable! The service was very speedy! The GM Tim is phenomenal as well. Will always be returning here for my services and future car purchases
Everyone was very nice and Derek was exceptional! He was very knowledgeable and very friendly.
VladimirSosin and Mitchelle was very accommodating to us and very helpful. They really exerted their efforts to be able for us to get the car that we want.
Great service always. And quick to get the work done. Jay Bridgeman is my go to guy.
My service writer Jay was super cool and really helpful. He’ll be the advisor I request from here on out.
My first experience was easy and great. The desk person Dereck was respectful, patient, and welcoming that I didn’t have to worry about leaving my car in their hands for a maintenance.
Truck do for service, just needed to top off fluids and check, told me it would take 2 hours, asked to speed it up- took every minute. Not very concerned about my needs
Scheduling my service appointment was easy. The service writer, Chris Avalos, explained the work, how long it would take, asked if I had any concerns. Great customer service!
I took my car in for routine maintenance and they found an oil leak needing repair. They loaned me a car as it was a 3 day job.
My 10K service maintenance work done by Toyota Folsom CA was role model. My Service Manager (Derek Hamlin) was outstanding and went the extra mile to make sure everything was done accordingly. Also, my technician (Benoit) was professional and courteous.
When you make an appointment it actually takes place when it’s supposed to. Courteous. Professional. Seems like they care for their customers
Service is always the best. I’m always satisfied with exemplary service with a smile. Paul is the BEST!😊
I just live dealing with Paul barwick n his staff, they are so through n helpful in keeping my car in tip top shape! And tge timeliness is wonderful
Reviews & Testimonials | Folsom Lake Toyota