Service

8arriette
Greeted by Mike when I arrived early, he located Kurt Schnell, Service Manager, right away. I was exiting by the time my scheduled appt. was to begin! "Toyota Care "paid ahead for the maintenance miles service and was a savings for my money. On a hot day, being offered the convenience to wait in the sprawling area(s) of air conditioned waiting, with choice of a few large screen TV stations , satellite subscriptions was my chosen favorite recreation. Spaced large seating allowed me comfort and my chosen "LIVE BREAKING NEWS CHANNEL" UNTIL I WAS QUICKLY CALLED by Service Manager Kurt Schnell to go over the printed sheets of service done. Satisfied the washed, clean truck was driven to me at exit. I was a rested customer who left the friendly facility.. Tacoma Toyota 4X4 truck owner
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Sales (New)

Frankcher
Folsom lake Toyota advertised a $2500 rebate specifically for a sienna. When we arrived to buy the vehicle on add, the salesman and sales manager confirmed the add. Writing down that we would be getting a $2500 rebate. When we finally got to the office for document signing, our kids were exhausted and hungry, so we weren't paying close attention to the confusing numbers on the invoice. After getting home I realized that we weren't given the rebate. They then refused to give us the rebate, claiming that the add was a mistake and that both of their salesman and sales manager were also mistaken. We will never have anything to do with Folsom lake Toyota again!
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Service

suzielou2
I can't thank Kurt enough for his kindness, understanding and help with getting my Toyota Tacoma back on the road. I had never been to Folsom Lake Toyota before so I was a little nervous but he made a bad situation not so bad. He helped me get a car so that I could get home and it was a very good experience. I want to say Job Well Done. Thank you, Suzanne C
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Service

Tiggerazusa
RICK BROWN OUR SERVICE ADVISOR IS A TRUE PROFESSIONAL. HE IS CUSTOMER ORIENTATED AND MAKES YOUR SERVCE EXPERIENCE ENJOYABLE. RICK BROWN MAKES YOU FEEL LIKE PART OF THE FOLSOM TOYOTA FAMILY.
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Sales (New)

Kris Jen
This review is totally about Kianosh Sinaki exclusively. Just to let you all know that he is very rude and sarcastic to people. I asked whether he can match a deal. He wrote me back saying that it is a good deal why can't you go there and buy. Also, I will tell my co-workers and friends to go that place and buy if you can tell me the location. So rude...Never recommend working with him. Just doesn't know how to deal. Only reason I contacted this place as it is near to my place.
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Sales (New)

kcstein41084
I ended up at Folsom Lake Toyota after nearly two weeks of horrible experiences with other Sacramento area Toyota dealers. While browsing the online inventory, I noticed they had the exact 2014 Rav4 Limited I had been looking for. I sent an email through the online inquiry form with what price I was willing to pay. The very next morning I received a phone call from Jim saying he would honor that price and to come on in. I literally spent one hour at the dealership and then was back on the road in my brand new car. I can't say enough good things. It was a pain-free experience and didn't require hours of back and forth.
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Sales (New)

freddyisaac
Really liked the sales guy. He was friendly, affable and quite laid back - not aggressive at all. Things turned sour when the negotiations changed to the purchase side. I agree it was late and everyone wanted to get home but it was partly late because they insisted on the credit application forms prior to the price negotiations. Wasn't my fault that that they took over 90 minutes to get around to talking about the price. There was somewhat of an air of arrogance - after all you are buying a toyota right? what do they have to do to sell the vehicle other than it being a toyota. Hated the attitude of the senior sales guy. He repeatedly told me that it was late and wanted to get home. Not my problem if you want to sell a car then who cares about your need to get home. Anyways - turning aside from ad hominem criticisms the price negotiations were weak at best. If one refers to truecar.com I was not even offered a good price let alone a great price. I guess the opinion is one that toyota prius models sell themselves. Not so in my case. I wanted at least a good to great price and it was not forthcoming. Maybe to give the benefit of the doubt if they are offering a vehicle at a price you want then it might be good. Sorry for the negative review but we each have our own experiences. Cheers
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Service - Rancho Cordova, CA

penb
I want to re-do my review. As a crazy turn of events happened... I did return to Folsom Toyota Service. To make a really long story short... They treated me amazing! They took care of the problem.... and fixed the situation very fairly. I would also like to thank the manager Tim for taking charge and making it happen! Thanks so much!
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Service

BlazeKing
I bought my 2007 Toyota Tacoma used from a dealership in Roseville, it came with an extended warranty. I used Folsom Lake Toyota to have the vehicle inspected (Wellness Check). They found a few issues and one of the items happened to be covered under the warranty. Brian Butcher was awesome at working with the Warranty company to get things moving. Jay Bridgeman worked very hard at trying to get a response from the warranty company while it was in under the initial visit, he couldn't do it. Jay made sure I got the truck back so I wouldn't be charged for the rental. Folsom Lake Toyota was able to get the work done in two visit without any hassles. By the way, their courtesy shuttle drivers were pretty amazing too. I will definitely be going back to Folsom Lake Toyota and letting them take care of my truck as long as I own the vehicle.
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Sales (New) - Desert Hot Springs, CA

916Han
After haggling and dealing with over 10 dealers throughout Northern and Southern California, I about had it. I finally found the vehicle I was looking for at Folsom Lake and e-mailed John Key. I called Folsom Lake and he was with another client, but called me back later that day and we got straight to the price with no other issues. The deal was figured out within 30 minutes and the other dealers couldn't get close within weeks (even at the end of the 2014 1st quarter). Anyway, to make it short. If you need a Toyota or Scion, John Key is the guy you're looking for. He has been with Toyota for over 13 years and that type of employee longevity is hard to find at any dealership. Call or ask for John directly. I did not have the opportunity to talk to any other sales people, but John will take care of you.
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