Sales (Used)

denniswade123
I have bought many vehicles from dealerships over the years and my latest has been the best in dealership experience I have ever had. Why this is most significant is that I was buying a used vehicle not of the Toyota brand. John Key from Online Sales and Tony Clay from Financing were smooth (in a good way), professional and great to work with. From start to finish was less than 2 hours. OUTSTANDING!
read more

Sales (Used)

quetzal
I have many good things to say about excellent salesman John Key. I recommend him highly. In short, repeatedly John stepped up (before and after the sale) and saved the process from going sour. If you want specific details, read on. When I saw a new listing online for a used car, I clicked the contact button and John emailed me promptly. He wrote that the car, though listed, was not yet available thereby saving me an 80 mile round trip. He quoted me an internet special price hundreds less than their online ad. I had been shopping for a particular make and model for 3 months, so I knew what price sold quickly and what exceeded the market. The special price was about right. He promised to tell me when the car would be available. Four days later he sent me an email saying the detailing was done and the car would be put on the lot the next morning. He used his phone to send me pictures and a short video (none were posted anywhere on the web). I made an appointment for the next morning, it was John's day off so he set up salesman 'R' with the details of the approved price. On the test drive we noticed a rock chip in the windshield and salesman 'R' promised to have that fixed for free. After the sale, he said the dealer doesn't do it, that we'd have to wait for some third party glass specialist to be visiting their dealership for 'other work', which 'can not be scheduled in advance', so maybe we should avoid the hassle and 'hire someone for $15'. That was nonsense; for one thing, people who do the glue injection charge $40-50. For another this dealership has an auto body repair building and someone on staff who does this task routinely. After multiple calls to the service dept nothing was happening for a week. Finally we contacted John and the service was scheduled and completed the next day. When we purchased the SUV the financing guy talked us into an additional warranty by a third party. However, when we received the policy and reviewed the details the warranty did not cover nearly as much as we thought, so we tried to cancel it. After multiple emails to the finance guy with no response over several days, we contacted John and that afternoon the finance office emailed me the form to cancel the coverage. John said it might take up to 6 weeks to get a refund, but only 10 days later the refund check arrived. So, if not for excellent service by John Key, I'm not sure I can recommend the dealership.
read more

Sales (Used)

Chelle
They were top notch, made my dreams come true. Low-pressure and friendly. I found my dream car on their website, and they made it happen for me.
read more

Sales (New)

Violetskysun
John worked for us and kept to his word! We wanted a specific car on the website. That is the only car they tried to sell is! Thank you. We were given only why we asked for by Ken at the dealership. Thank you!
read more

Sales (New)

Shadow
We purchased a 2015 Toyota Highlander from Jim McMullen at Folsom Lake Toyota. Jim was extremely customer service oriented and completely responsive to any question(s) we addressed with him regarding the Highlander. It is obvious that his knowledge base is extremely extensive and a definite plus to his customers who are trying to make one of their most expensive and important purchases. Second, Jim stood 100% behind his word when it came to follow up, call back and pricing. He made our buying experience exceptional from the very first interaction to the day we signed the papers and drove off with our beautiful vehicle. Lastly, Jim had a very honest, professional and friendly approach every time we spoke on the phone or met him in person. We love our new Highlander and will definitely refer all our family and friends to Jim McMullen at Folsom Lake Toyota.
read more

Sales (New)

castoaks
While in transit to a meeting 100 miles away, the check engine light on my 2013 Camry Hybrid came on. I immediately went to the closest Toyota Service location -- Folsom Lake Toyota. I worked with Emilio Maltos to solve the check engine light problem. I said it was urgent that this be done promptly because in three hours I had a meeting with 10 people that I had arranged three months earlier. Mr. Maltos paid attention to my urgent request that this problem be diagnosed promptly and fixed right away, if possible. He got on the task quickly, and within one hour, I was on my way. I got to my meeting in time, thanks to Mr. Maltos' quick action. I wanted to express my appreciation, in writing.
read more

Service

8arriette
Greeted by Mike when I arrived early, he located Kurt Schnell, Service Manager, right away. I was exiting by the time my scheduled appt. was to begin! "Toyota Care "paid ahead for the maintenance miles service and was a savings for my money. On a hot day, being offered the convenience to wait in the sprawling area(s) of air conditioned waiting, with choice of a few large screen TV stations , satellite subscriptions was my chosen favorite recreation. Spaced large seating allowed me comfort and my chosen "LIVE BREAKING NEWS CHANNEL" UNTIL I WAS QUICKLY CALLED by Service Manager Kurt Schnell to go over the printed sheets of service done. Satisfied the washed, clean truck was driven to me at exit. I was a rested customer who left the friendly facility.. Tacoma Toyota 4X4 truck owner
read more

Sales (New)

Frankcher
Folsom lake Toyota advertised a $2500 rebate specifically for a sienna. When we arrived to buy the vehicle on add, the salesman and sales manager confirmed the add. Writing down that we would be getting a $2500 rebate. When we finally got to the office for document signing, our kids were exhausted and hungry, so we weren't paying close attention to the confusing numbers on the invoice. After getting home I realized that we weren't given the rebate. They then refused to give us the rebate, claiming that the add was a mistake and that both of their salesman and sales manager were also mistaken. We will never have anything to do with Folsom lake Toyota again!
read more

Service

suzielou2
I can't thank Kurt enough for his kindness, understanding and help with getting my Toyota Tacoma back on the road. I had never been to Folsom Lake Toyota before so I was a little nervous but he made a bad situation not so bad. He helped me get a car so that I could get home and it was a very good experience. I want to say Job Well Done. Thank you, Suzanne C
read more

Service

Tiggerazusa
RICK BROWN OUR SERVICE ADVISOR IS A TRUE PROFESSIONAL. HE IS CUSTOMER ORIENTATED AND MAKES YOUR SERVCE EXPERIENCE ENJOYABLE. RICK BROWN MAKES YOU FEEL LIKE PART OF THE FOLSOM TOYOTA FAMILY.
read more