Deal of the Day

Customer Reviews

Find out what customers are saying about Folsom Lake Toyota.

Great experience. I am happy with the extensive printout showing me the service results and showing recommendations of what needs to be done for the safety of the vehicle. It was easy to assess what I wanted to have done by having paperwork that was easy to read. Thank you for the ride home and back while work was being done on my car. I feel good about the service at Folsom Toyota.

Customer:
Date: 2018-11-06
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I’ve been using Folsom Lake Toyota Service for a good 10 years now and have been more than satisfied with the service department on all services they’ve performed, including their body shop. I have been working with Mathew Johnson most recently and couldn’t be happier as he has made sure I was informed throughout the process every time. My only concern is that everyone else has received excellent service as well, since the driveway seems busier than ever every time I take the car in. Nothing like good reviews to increase business, but maybe hiring a few more employees wouldn’t hurt to make the process a little easier and faster.

Customer:
Date: 2018-11-05
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I had a dead battery and no appointment. Rick took care of me with such efficiency and professionalism. Also, he made sure it was the battery and not something else. I watched him take care of others with the same proficiency and pleasant manner. He rates 5 stars for sure.

Customer:
Date: 2018-11-05
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Zack was great! Awesome service! Quick and efficient. Explained everything to me and listened. No rushing me out. Gave his full attention. They washed my car after the service which was nice.

Customer:
Date: 2018-11-03
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We just moved into the area. We had been using Putnam Toyota in Burlingame for many years. Folsom Lake Toyota seamlessly took over our records and continued our service needs in a professional, friendly manner. Paul, our service writer was great. He carefully explained what was necessary and the team accomplished the work in a reasonable time at a reasonable cost. This is a very busy dealership doing a great job.

Customer:
Date: 2018-11-01
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I had a great experience at Folsom Lake! My daughter had bought a car from Folsom Lake 2 years prior and they did a great job working with her! I got the pleasure of working with Chad & Phillip Zaya. Both gentlemen were very professional, courteous and above all made my experience great! I’ve recommended Folsom Lake to many friends and I also have a younger daughter who will be going to Folsom Lake when she’s ready to buy a car. My family is a Toyota family and will continue to be! Thank you once again to Chad & Phillip for making my experience great!

Customer:
Date: 2018-10-17
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Went in there to test drive the new Corolla Hatchback...dealership and vehicles were nicely displayed. Salesman was super nice. Let’s me take the new Corolla for a spin with little hesitation. Test car was nice and drive went great. Only reason I gave this dealership 3 starts is because the salesman tried to sell me a vehicle that wasn’t happy with...ended up not making the purchase. On September 24, 2018 I decided to give Folsom Lake Toyota another chance to make things right and I was extremely happy to drive out of there with a 2019 Corolla Hatchback I'm happy with. Mitchell, my salesman, was so helpful that he did the best to his ability to give me the benefit of the doubt. I was also very happy how smoothly the sales and financing transaction went. I would definitely recommend Folsom Lake Toyota to anyone who is looking for a new or even a used vehicle. Also would like to thank Mitchell and the sales management team for giving me a awesome gift to go with my purchase. THANK YOU Folsom Lake Toyota!

Customer:
Date: 2018-09-28
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I have a very good experience here, trying to buy a car is not an easy thing...walked in Fremont times looked at cars, couldn't decide, went back with moral support and help couldn't decide then either, so 3rd time went with 2 models on my mind, got the chance to test drive then and I took a decision. The Agent (Klaus) was very helpful, he helped with a smooth transaction, and the manager worked his magic to get me almost the deal I wanted. I ended up with the car I wanted at an amazing price and me being supper happy. I'll definitely recommend them :)

Customer:
Date: 2018-09-26
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This is a great place to purchase a car. Sales people are transparent and they do their best to help you get a car that fits you at the best possible price. I would highly recommend people in the market for a Toyota to visit this dealership.

Customer:
Date: 2018-09-23
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I was in a car accident and my car was totaled. I called Folsom Lake Toyota, told them how much I had spend and what I might be interested in. They found me the perfect ride! I am so impressed with how friendly, helpful and efficient they were. This is the second car I've bought from them. They will continue to be my go to dealership! 2 thumbs up and 10 stars!

Customer:
Date: 2018-09-20
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Michael was absolutely wonderful! Great experience overall. I felt like I was really being taken care of and he took the time with me to make sure I got everything I needed and more. Will definitely keep me coming back to this location, I feel that I can trust them to keep my car in good shape (without breaking the bank). Very happy with car service and the quality of customer service that I received are Folsom Lake Toyota Service Center.

Customer:
Date: 2018-09-10
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Just perfect all around

I would normally just be content with a job well done, but in this case everything was great. Chris A and Orlando where very professional, friendly and informative. I cant think of anything that could have been done better during the service process. Not the closet to me, but will continue to go there.

Customer:
Date: 2018-09-04
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Great experience!

Great experience! They found the problem and fixed it quickly. I would recommend Folsom Toyota. Rental service was great too. Everything was great. Make appointment!

Customer:
Date: 2018-08-24
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Great service

Very happy with the service provided.great service , very pleased with friendly service, recommended service center, thoroughly checked my car and provided me with full reports about my car performance and condition besides areas of interest.

Customer:
Date: 2018-08-22
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I had a amazing experience with Folsom Lake Toyota. The whole team was awesome and worked hard to earn my business. My sales person JERRY COSTELLO is a genuine nice person who was very easy to deal with and I never felt pressured. If you are looking for the best deal in town without the “typical dealership experience” this is the place to go for a Toyota.

Customer:
Date: 2018-08-22
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I had a amazing experience with Folsom Lake Toyota. The whole team was awesome and worked hard to earn my business. My sales person JERRY COSTELLO is a genuine nice person who was very easy to deal with and I never felt pressured. If you are looking for the best deal in town without the “typical dealership experience” this is the place to go for a Toyota.

Customer:
Date: 2018-08-22
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John key at Folsom lake Toyota is the man you want to buy a car from! Such a amazing experience compared to other times I've had to drag myself to look at cars. Not only is he such a wonderful person but the personal attention he gave when going over details and options. If you want a hassle free experience buying a car go to this man. He was absolutely kind and took the time to show me everything about the car!!! Answered every question, and absolutely no pressure into buying one. Not only am I absolutely impressed but I have recommended John key family, friends, and co-workers. I will Never buy a car without him again! Thank you for showing us how buying a car could be fun! Keep it up John key!

Customer:
Date: 2018-08-20
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John key at Folsom lake Toyota is the man you want to buy a car from! Such a amazing experience compared to other times I've had to drag myself to look at cars. Not only is he such a wonderful person but the personal attention he gave when going over details and options. If you want a hassle free experience buying a car go to this man. He was absolutely kind and took the time to show me everything about the car!!! Answered every question, and absolutely no pressure into buying one. Not only am I absolutely impressed but I have recommended John key family, friends, and co-workers. I will Never buy a car without him again! Thank you for showing us how buying a car could be fun! Keep it up John key!

Customer:
Date: 2018-08-20
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Excellent service from Jeff and all. Fair price. The children's area was really nice and kept my grandson very busy. Carpet needs shampooing but otherwise splendid. Nice treats too.

Customer:
Date: 2018-08-12
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Excellent service from Jeff and all. Fair price. The children's area was really nice and kept my grandson very busy. Carpet needs shampooing but otherwise splendid. Nice treats too.

Customer:
Date: 2018-08-12
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I would recommend to anyone to bring their car here for servicing. Honest and friendly. Waiting room is better than I’ve ever seen. Free snacks and water and several vending machines with healthy food. Ask for Matt Johnson, he will take good care of you. Dawn Wilson

Customer:
Date: 2018-08-04
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I would recommend to anyone to bring their car here for servicing. Honest and friendly. Waiting room is better than I’ve ever seen. Free snacks and water and several vending machines with healthy food. Ask for Matt Johnson, he will take good care of you. Dawn Wilson

Customer:
Date: 2018-08-04
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Had a wonderful experience. I was able to get the vehicle I had wanted and have affordable payments. I had an amazing sale person named Ben Sullivan as well as the sales manager Chad. They were able to both help me get the perfect option that worked for me. I definitely have and will recommend my friends family’s and individuals working to go to this exact dealership. I’ve had issues with other dealerships ( not Toyota) but they made it simple easy.

Customer:
Date: 2018-08-01
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Had a wonderful experience. I was able to get the vehicle I had wanted and have affordable payments. I had an amazing sale person named Ben Sullivan as well as the sales manager Chad. They were able to both help me get the perfect option that worked for me. I definitely have and will recommend my friends family’s and individuals working to go to this exact dealership. I’ve had issues with other dealerships ( not Toyota) but they made it simple easy.

Customer:
Date: 2018-08-01
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This was my first time coming into this Toyota location. From the get-go Josh was so kind helping me set up an appointment on the phone. Although it was very busy the day I came, Josh along with all of the other employees were very hospitable and accommodating. I had to take a shuttle back home because my car was going to take a while and my shuttle driver Rick was awesome!! He was so friendly and talked to me the whole way about all sorts of things. It was one of the highlights of my day, honestly. He also picked me up and talking to him was so much fun. I recommend this place 10/10. Thank you!!

Customer:
Date: 2018-07-19
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David was easy to work with, my oil change turned into a water pump replacement. Loaner car customer service was nice, everything covered by warranty. The shop looked for air filters and cabin filters and gave replacement options. David kept me in the loop on everything by phone, text, in person. I needed help getting baby car seats out but they helped me and were super friendly about it, even 103 degree weather. Very nice staff all around.

Customer:
Date: 2018-07-18
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David was easy to work with, my oil change turned into a water pump replacement. Loaner car customer service was nice, everything covered by warranty. The shop looked for air filters and cabin filters and gave replacement options. David kept me in the loop on everything by phone, text, in person. I needed help getting baby car seats out but they helped me and were super friendly about it, even 103 degree weather. Very nice staff all around.

Customer:
Date: 2018-07-18
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I love this place. They offer Saturday service which most dealerships don't do plus they got me in and out and explained all my options very clear. From the time I bought the car they have treated me great. They take the time to get to know you and what your expectations are. They have met everyone of mine.

Customer:
Date: 2018-07-16
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Today I came in for my car maintenance and Christian greeted me with friendly service. He helped me choose the best maintenance package that met my specific needs. Later I was informed that my car needed more work done than anticipated & he asked if I wanted to see what needed to be fixed to get a better idea of what’s going on with my car. He was the first to ever offer that to me so I was pretty impressed. I got to see what he was talking about and got to meet the technician, David, who was working on my car. David was very friendly, explained what was going on, and fixed the problem before I needed to make my appointment for the day with time to spare. I had an overall positive experience with my service today and am thankful for their friendliness and service.

Customer:
Date: 2018-07-11
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They helped me fix what really needed attention and told me what I came in to do was not urgent or necessary at thus time and I could wait and do it later. It made me feel like they were on my side. Car is running great and I'll use them again when I have the need. I appreciated the help to get my car ready to drive a distance the next day. They were very thorough and it gave me piece of mind.

Customer:
Date: 2018-07-05
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Had a flat tire that needed replacing and combined it with my 100k service. Everything went smoothly and took less time than anticipated. The service representative was courteous, knowledgeable and professional. There is a comfortable waiting area and some free snacks and drinks available. All in all, it was a pleasant experience.

Customer:
Date: 2018-06-19
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So happy with my experience here and my sales guy Carl Spargo was excellent no pressure and so helpful . This is the second car I've bought his month and it was the best experience yet! The rest of the transaction went well too. If your looking for a Toyota I would give Carl a call you won't be disappointed .

Customer:
Date: 2018-06-19
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Last weekend we purchased two Prius primes with the help of Jerry and Mathew. The dealership itself is nice and clean. The staff are friendly and helpful with anything you may need. As far as the car buying experience, both Jerry and Mathew worked very hard to make sure that we got exactly what we wanted and were taken care of. Very personable and treated us like we were friends. Trustworthy, not at all doing the purchasing process did I feel that we were getting taken advantage of. I felt cared for and comfortable. I felt that they both wanted us to get the best deal possible.

Customer:
Date: 2018-06-17
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Last week we purchased 2 Prius primes with the help of Jerry and Mathew. During the process we were well taken care of and felt very comfortable during the purchasing process and felt as if they were both working very hard to make sure we got the best deal possible. They were very personable and treated us like old friends. The staff at the dealership were very nice and welcoming with anything that we needed. I will highly recommend them.

Customer:
Date: 2018-06-17
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I just wanted to take the time to show my appreciation for the excellent customer experience and service I receive every time I visit the Folsom Lake Toyota Service Center. Our family own's a local driving business and nothing can compare to the peace of mind that we have with every one of our vehicles. Kyle Budd is such a pleasure to work with. I would greatly recommend this location to anyone. Thank you again for consistently going above and beyond.

Customer:
Date: 2018-06-16
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Very smooth, simple, no hassle experience buying my new highlander from Folsom lake Toyota. Juan was super responsive and there was no high pressure sales or price haggling. Nice to report a pleasant car buying experience for a change. Would definitely recommend.

Customer:
Date: 2018-06-06
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I have only dealt with the service department, but they are amazing. I've had dealings with almost all of the Toyota dealerships in our surrounding area, and these guys are by far the best. I have personally Been dealing with a problem Toyota at that I purchased from I five Toyota in Washington, but Paul (in the service department) has helped to turn my negative encounter with Toyota into a positive one. I highly recommend Folsom Lake Toyota.

Customer:
Date: 2018-06-06
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I had a great experience with Folsom Lake Toyota, friendly people and very easy to work with. This was by far the best experience I've had at a dealership. The finance dept was even able to get me a better rate then what I was quoted. Overall a great dealership that I would and already have been recommending to family and friends!!

Customer:
Date: 2018-05-31
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Bought my daughters first brand new car here. Our salesperson, Rick, was incredible. He is a fabulous representative, Toyota should be proud! I had a very poor experience with Roseville Toyota and am grateful that Folsom has a excellent, intelligent, and caring employee who cares about their customer. Because of Rick, they have a customer for life!

Customer:
Date: 2018-05-27
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Best Buying experience I've had in a long time. Salesman Michael Izawa was the best! No pressure. Told him exactly what I wanted and he found it. Told the manager what I needed it to be price and payment wise and he made it happen. No back and forth. No game playing. Was in and out with a new car in no time at all. Thanks Mike and FLT for a great experience!

Customer:
Date: 2018-05-26
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The experience we had buying our new Camry at Folsom Lake Toyota was wonderful! Our sales rep. Mitchell Foster was extremely knowledgeable about all the models we inquired about and was very professional throughout the several days of shopping & investigating different makes & models. Mitchell put both me & my wife at ease from the beginning by being patient, showing concerns for our needs, never bad mouthing the competition and never being overly pushy. When we found the car we wanted the process once inside with one of the sales managers & then the finance manager was equally pleasant & professional. I’ve bought 4 vehicles from This dealership and had s good experience every time. I highly recommend Folsom Lake Toyota to anyone shopping for a new or used car. And ask for Mitchell, he’ll take very good care of you - before and after the sale! 👍

Customer:
Date: 2018-05-22
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Brad attended to me for this service last Friday. He was excellent. He was courteous, personable, professional, and thorough. He answered all the questions I had about my car. The car was taken care of in less time than I was told, and they even washed it for me. I am 100% satisfied with the service at Folsom Lake Toyota and I will definitely be bringing my vehicle back there for all its future service needs.

Customer:
Date: 2018-05-21
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I bought a 20 year old Tacoma on Mother’s Day, that I never thought a large dealership would have. I was able to test drive ,finance and down the road in the vehicle in an hour an a half. Love it. Great price, felt like their value line vehicles are checked out well, serviced and from this area and not shipped in from out of state.

Customer:
Date: 2018-05-17
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I ended up at Folsom Lake Toyota by chance, because my truck broke down nearby on my way home from work on a Thursday evening. Being honest, I was tempted to have it towed elsewhere. I've always taken my vehicles to a dealership due to the trust I feel with them and the accountability for the services offered, but after an extremely unpleasant experience at the Toyota dealership near my home, I haven't been back to one. I took a chance. I left my truck in the lot that evening and came back in the morning when they opened. My Service Advisor, David got me checked in right away. Within a few hours I was given an update on the diagnosis. I was surprised, because there were several cars in for service and I anticipated having to wait a while. Even though the part had to be ordered, it was received and installed the very next day and my truck was ready to be picked up on Saturday. Saturday, another reason I was so happy! I'm so glad I didn't have to wait until Monday and interrupt my work schedule any more than the whole thing already had. The Service Technician even came up to the front and spoke with us about my vehicle and what he had done. I was very pleased, and am happy to say that the experience has rebuilt my confidence in returning to a dealership for service. Although I can say I will never go back to Thompsons Toyota of Placerville, I will for sure return to Folsom Lake Toyota, even though it is a little further out of my way. Sometimes it pays to go the extra distance to be well taken care of.

Customer:
Date: 2018-05-10
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Mac Rennan was friendly, knowledgeable, professional and NO pressure! He answered all our questions and made sure we got the car with options we wanted quickly. Negotiation was completely respectful and reasonable. This was by far most pleasant car buying experience we have ever had! We highly recommend Mac at Folsom Lake Toyota!

Customer:
Date: 2018-05-09
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First Time Car Buyer, Excellent Experience!

Starting with CarGurus.com, I started looking for used Toyota Camrys. After visting several dealers, I decided I would be better off getting an older car from a reliable dealer. Sales Consultant Blong Thao answered all my questions, and after a few weeks, found me a car within my budget that met all my requirements. I bought a 2002 Toyota Camry Solar SLE V6, 166K miles, single owner, no accidents, lovingly maintained, new tires, runs perfectly smoothly. Very happy, and got everything, including 1 year warranty, within my budget. When I went over the car and the deal with my family, everyone agreed I had gotten a very good deal. As a first time car buyer, first time driver, I had to minimize my risk within my budget. I highly recommend this dealership for new buyers. All my questions were answered clearly, succinctly, and correctly, and all the details were taken care of.

Customer:
Date: 2018-05-08
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There is no room for improvement!

These guys must have read “The Power of Nice” or something. So refreshing when the assistant Service Manager (Paul Barwick) and mechanic (B Cann) are your advocates instead of recommending a lot of odd things to fix and pay for. But then, this is Toyota... Quality machines to begin with.

Customer:
Date: 2018-05-08
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Very professional service representatives. The only thing is that the quiet room is way to cold. My wife & I lasted 10 minutes several other customers lasted 5. I also believe by moving the temperature up to a more comfortable level would be much more cost effective than running the air conditioner. Just a thought.

Customer:
Date: 2018-04-17
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First purchase at a dealer in >10 years. I was treated fairly and with mutual respect. Normally I avoid dealers & purchase from private party or no haggle sources. It did take all afternoon & may have included some waiting tactics, but no degrading comments & wait wasn't excessive. Inventory & convenience were key factors for coming to Folsom Lake Toyota. I will consider them again when I am in the market for another vehicle.

Customer:
Date: 2018-04-17
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I am a single retired mother/grandmother with obligations, and family to influence! As I have always shared my life with my family....I occasionally get into situations over my head, as what course to take. Today, was one of those days. When I brought my car into Folsom Lake Toyota to meet requirements of keeping my auto healthy, and running....I found it needed repair now, and couldn't wait for another payday! My repair person evaluated the condition of my car, and suggested what repair would keep it healthy, and running. I'm happy I chose Folsom Lake Toyota, as they have always tried to work with me to keep my car running. Today, we decided together what would be the best way to keep it safe. I'll be back in a couple of months to bring anything else up to date. Thanks again guys for caring, and the helping hand. A. Mathies

Customer:
Date: 2018-04-09
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Senior Service Advisor Rick Brown did a great job providing service on my 2015 RAV4. I had undercarriage damage from road debris and had to have the gas tank replaced. Rick did a great job dealing with the insurance company and got the repairs done in a timely fashion. Rick is very friendly and kept me informed during the entire process. I highly recommend Rick Brown at Folsom Lake Toyota Service!

Customer:
Date: 2018-04-09
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Scheduling an appointment online was easy. The service technician was polite and efficient. He alerted me of an open recall. When my car had been inspected, he called, emailed, and sent me a text message. I was able to click on a link to view results and approve or deny additional work, information which was immediately sent back to them. Love that!!! No more playing phone tag required. We will continue having our car serviced by Toyota.

Customer:
Date: 2018-04-07
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Gibriel Kargbo is an excellent Service Advisor.

My Toyota Camry Hybrid needed the 75,000 mile. Gibriel explained all that was done upon getting carin detail, and car washed after the service!

Customer:
Date: 2018-03-30
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Excellent customer service

Jerry Costello worked hard to find the car I wanted. When they found it they traded with another dealership out of town to get my car. Jerry is the best! He was patient, thorough, and kind. He walked me through the process, answered all my questions, and was very patient. I love my car and can't thank Keery enough.

Customer:
Date: 2018-03-26
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Excellent Service Advisers and professional mechanics. Confident that all work was done to it's utmost. Prices were very reasonable. Left feeling good about the experience.

Customer:
Date: 2018-03-24
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Adam O. (Salesman and George Clooney lookalike), actually made the car buying experience fun. Sounds too good to be true but, I can honestly say it was the BEST car buying experience I've ever had. A sales person can ruin the experience and turn people off to an entire dealership. But Adam made the experience so pleasant and easy, I will happily go back and work with him again. I can't say enough about his efficiency, honesty and great sense of humor. If you visit FLT ask for Adam and you will not be disappointed. We are very excited with our purchase.

Customer:
Date: 2018-03-20
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Adam O. (Salesman and George Clooney lookalike), actually made the car buying experience fun. Sounds too good to be true but, I can honestly say it was the BEST car buying experience I've ever had. A sales person can ruin the experience and turn people off to an entire dealership. But Adam made the experience so pleasant and easy, I will happily go back and work with him again. I can't say enough about his efficiency, honesty and great sense of humor. If you visit FLT ask for Adam and you will not be disappointed. We are very excited with our purchase.

Customer:
Date: 2018-03-20
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Recently purchased a Tacoma from Sorin, and Daniel. I want to say it was a nice and smooth purchase, if anyone is looking for the most smoothly and hassle free purchase I recommend them both! I want to congratulate daniel for making his first sale and for his new job! You did an amazing job, keep up the good work! Let's not speak about finance! Lol. Debbie the technologist was great as well! She killed it on the walk around and we had a great laugh! Thanks again to Sorin, Daniel and Debbie!

Customer:
Date: 2018-03-19
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Folsom lake Toyota services are always fast and efficient. They had everything ready to go for me when I dropped off my car for a recall. The service was faster than promised, and Paul discovered an issue that was still covered under warranty, which is going to save us a bunch of money. We couldn't be happier!

Customer:
Date: 2018-03-05
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My service manager, Dave, was very courteous and explained everything to me. He also showed his screens so I could follow along with all the options and decisions I had to make. I also liked the text that I got telling me what they were going work on and additional issues that they found that I could approve or disapprove via text.

Customer:
Date: 2018-03-01
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Great Customer Service

Friendly Staff, The repairs that needed to be made to my Toyota Tacoma were well explained. Which made me feel very comfortable saying yes to the repairs. This will be the only place I will take my truck for service from now on. My service consultant and mechanic are great Super happy with my service.

Customer:
Date: 2018-02-28
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Having servicing my Sienna here for a few year (oil changes, recalls, some repairs) and can't say anything bad. Like the option to schedule service online. Car maintenance report at each oil change is handy (I wish they sent it by mail, too, as the used to do). Shuttle service is awesome. Advisors normally suggest things that I'd need to take care of, but they never push services.

Customer:
Date: 2018-02-17
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I was very pleasantly surprised by the service I received. I expected to be price gouged because this is a dealership. Just the opposite. I received great service at a fair price. If you go here, make sure and ask for Kyle Budd. He goes the extra mile to make sure you receive great service!

Customer:
Date: 2018-02-17
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Friendly Staff, The repairs that needed to be made to my Toyota Tacoma were well explained. Which made me feel very comfortable saying yes to the repairs. This will be the only place I will take my truck for service from now on. My service consultant and mechanic are great Super happy with my service.

Customer:
Date: 2018-01-28
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I am so happy with the service I received at Folsom Lake Toyota!!! Jerry was my sales associate and he was amazing. Very knowledgeable and patient with me during my purchase. I met Jerry a year ago and he told me something that I did not forget. I did exactly what he said and I came back a year later and got exactly what he said I would. A NEW car and a great customer service experience. I can not thank him enough for the wonderful experience he showed my brother and I. We are very blessed to have worked with him and his team and we recommend everyone to go to Folsom Lake Toyota and See Jerry. He will show you all your options and also show you all the features most sales people wont show you! He will be very patient and answer all your questions. Also he will NOT make you feel pressured or obligated to buy anything. He is there for you! Thank you Jerry and Team Toyota!!!!

Customer:
Date: 2018-01-22
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I am so happy with the service I received at Folsom Lake Toyota!!! Jerry was my sales associate and he was amazing. Very knowledgeable and patient with me during my purchase. I met Jerry a year ago and he told me something that I did not forget. I did exactly what he said and I came back a year later and got exactly what he said I would. A NEW car and a great customer service experience. I can not thank him enough for the wonderful experience he showed my brother and I. We are very blessed to have worked with him and his team and we recommend everyone to go to Folsom Lake Toyota and See Jerry. He will show you all your options and also show you all the features most sales people wont show you! He will be very patient and answer all your questions. Also he will NOT make you feel pressured or obligated to buy anything. He is there for you! Thank you Jerry and Team Toyota!!!!

Customer:
Date: 2018-01-22
Reason For Visit:
Employees dealt with:

60k service

Good service! Quick and friendly personnel. I have only used Folsom Toyota service Center and have always been very satisfied with the work done.. thank you!!

Customer:
Date: 2018-01-18
Reason For Visit:
Employees dealt with:

New car

I got very reasonable price and reasonable trade-in estimates. Knowlegable, Friendly and customer oriented staff. Clean and comfortable place. Special thanks to Ricki, excellent service.

Customer:
Date: 2018-01-17
Reason For Visit:
Employees dealt with:

Efficient & Expedient

I was very pleased with the service I received as my appointment was at 5:15 pm and they would normally hold the vehicle overnight till the next day to complete the service. They completed it the same day with excellent customer service. I will definitely recommend them to friends.

Customer:
Date: 2018-01-16
Reason For Visit:
Employees dealt with:

Timing belt and radiator replacement.

Folsom Toyota replaced our 2006 Highland hybrid's radiator, timing belt, water pump and serpentine belt for $200 to $300 dollars less than I could find at a local mechanic and it took them less time to do it. The maintenance reps that worked with us were great and kept us informed of what was going on with the repairs.

Customer:
Date: 2018-01-16
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Employees dealt with:

Very good experience

It was nice to have an appointment in be able to do work in the waiting area. Also the refreshments were a nice touch. I also was greatly pleased with the clean car

Customer:
Date: 2018-01-16
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Employees dealt with:

Great service

Rick was wonderful. Called me to let me know of a couple of recommended items my vehicle was needing. Very nice. Will be going back for my next service.

Customer:
Date: 2018-01-15
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Employees dealt with:

This is the best experience I ever had buying a car. Ricky Helwick found me the exact car I was looking for and gave me a great price. There was no pressure to buy. I love my new car and will definitely go back to Folsom Toyota for the next car.

Customer:
Date: 2018-01-15
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Employees dealt with:

Paul helped us with our air bag recall. They changed our brake fluid and diagnosed a dash light for us. Paul did exactly what we wanted to do. He was courteous and did not pressure us to do things we did not want. Excellent and friendly customer service. Thank you.

Customer:
Date: 2018-01-06
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Employees dealt with:

Good service! Quick and friendly personnel. I have only used Folsom Toyota service Center and have always been very satisfied with the work done.. thank you!!

Customer:
Date: 2018-00-18
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Employees dealt with:

I got very reasonable price and reasonable trade-in estimates. Knowlegable, Friendly and customer oriented staff. Clean and comfortable place. Special thanks to Ricki, excellent service.

Customer:
Date: 2018-00-17
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Employees dealt with:

It was nice to have an appointment in be able to do work in the waiting area. Also the refreshments were a nice touch. I also was greatly pleased with the clean car

Customer:
Date: 2018-00-16
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Employees dealt with:

Rick was wonderful. Called me to let me know of a couple of recommended items my vehicle was needing. Very nice. Will be going back for my next service.

Customer:
Date: 2018-00-15
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Employees dealt with:

Was totally surprised that they honored the warranty very pleased they took the truck in got to diagnose within an hour told me what the problem was the shuttle service was wonderful

Customer:
Date: 2018-00-13
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Great reception from start to finish. Everything was explained to me, The service to be performed and how much it will cost. Definitely better than the service I get in Hayward.

Customer:
Date: 2018-00-12
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Employees dealt with:

Paul was very helpful and professional with my Tacoma which had a recall over 10 years old on it. Dropped off my truck in the morning and it was ready for pickup by that evening.

Customer:
Date: 2018-00-11
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From sales to service, Folsom Toyota puts pleasing the customer first. Although we live in the Bay Area, we have purchased 3 cars in the past 5 years from Folsom Toyota. We have always been treated fairly and this has encouraged my trust. I have confidence in them and know I am getting a square deal.

Customer:
Date: 2018-00-10
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Employees dealt with:

Jacob took my car in immediately despite my not being on the daily schedule. He made service happen right away, and it was thorough, timely, and completely awesome.

Customer:
Date: 2018-00-08
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Thank you! Paul is very helpful and responsive. He has a great personality and always gives his wonderful advice which I do appreciate very much!

Customer:
Date: 2018-00-07
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Since 2011 I bring my all cars for service at Folsom Toyota. Best customer service and meet me needs. Personally I recommend this dealership to everyone.

Customer:
Date: 2018-00-06
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Matt was very helpful and was comple te in his review of the work done. We discussed the automatic headlights and he made some suggestions that will help me. Very qualified service representative. Thanks, Ken Friedman

Customer:
Date: 2018-00-05
Reason For Visit:
Employees dealt with:

Folsom Lake Toyota has great people and great service. I always have an excellent experience when I visit my dealer, everything is explained to me in a clear and professional way. Keep up the good work!!!

Customer:
Date: 2018-00-04
Reason For Visit:
Employees dealt with:

Folsom lake toyota

They have excellent service. Matthew stay with us the entire time explain everything to us. The entire process is very pleasant. The finance guy explained everything in detail. I end up purchased a tocoma truck from them

Customer:
Date: 2018-00-03
Reason For Visit:
Employees dealt with:

They have excellent service. Matthew stay with us the entire time explain everything to us. The entire process is very pleasant. The finance guy explained everything in detail. I end up purchased a tocoma truck from them

Customer:
Date: 2018-00-03
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Employees dealt with:

Good job

This is for the 10000 mile service. It was done in a timely manner (especially considering that they were moving their work area at the time). The waiting room was clean and comfortable. Everyone that I dealt with was courteous.

Customer:
Date: 2018-00-02
Reason For Visit:
Employees dealt with:

RAV4 for Des Moines

I’m making a big move to Des Moines, Iowa in a few weeks and needed a reliable car with AWD. I test drove the RAV4 and fell in love instantly. With time and help from Toby, he was able to find my dream car on he lot and quote it for me within a few hours. 2 days later I was driving off the lot with it. It’s perfect for my needs & for the snowy conditions I’m headed into. He, and the rest of the team, were incredibly fast and efficient and welcoming. They made the experience very easy and effortless (for me, at least).

Customer:
Date: 2018-00-02
Reason For Visit:
Employees dealt with:

I’m making a big move to Des Moines, Iowa in a few weeks and needed a reliable car with AWD. I test drove the RAV4 and fell in love instantly. With time and help from Toby, he was able to find my dream car on he lot and quote it for me within a few hours. 2 days later I was driving off the lot with it. It’s perfect for my needs & for the snowy conditions I’m headed into. He, and the rest of the team, were incredibly fast and efficient and welcoming. They made the experience very easy and effortless (for me, at least).

Customer:
Date: 2018-00-02
Reason For Visit:
Employees dealt with:

Ed and Trent were great! Great customer service, great price! Would definitely recommend! We called ahead to verify the car we wanted was in stock at the price we wanted. They said they would have the car ready and agreed to honor a quote we had. We drove from out of town and they kept their word! Down to earth people with customer service as their top priority! We had a great experience buying a brand new 2018 4Runner! Thank you Folsom Lake!

Customer:
Date: 2017-12-23
Reason For Visit:
Employees dealt with:

Ed and Trent were great! Great customer service, great price! Would definitely recommend! We called ahead to verify the car we wanted was in stock at the price we wanted. They said they would have the car ready and agreed to honor a quote we had. We drove from out of town and they kept their word! Down to earth people with customer service as their top priority! We had a great experience buying a brand new 2018 4Runner! Thank you Folsom Lake!

Customer:
Date: 2017-12-23
Reason For Visit:
Employees dealt with:

Purchased a used 2008 Toyota Tacoma, I called ahead to make sure they had it and a salesman made sure that he would be available when I arrived, he was very quick to make sure we had access to the vehicle and took me on a test drive right away, they were very understanding with us trying to figure out credit and financing although we ended up paying cash for the entire vehicle. Nice lobby, salesman didn't act like vultures and they detailed, cleaned and topped off the gas for me while we handled the paperwork. This would be my families third vehicle from Folsom Toyota, never had a problem in 10+ years.

Customer:
Date: 2017-12-20
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My experience was very nice. Was in and out with a brand new Camry in less than 45 minutes!! Thank you, Juan for all your help. Great customer service all the way around! Highly recommend

Customer:
Date: 2017-12-20
Reason For Visit:
Employees dealt with:

Purchased a used 2008 Toyota Tacoma, I called ahead to make sure they had it and a salesman made sure that he would be available when I arrived, he was very quick to make sure we had access to the vehicle and took me on a test drive right away, they were very understanding with us trying to figure out credit and financing although we ended up paying cash for the entire vehicle. Nice lobby, salesman didn't act like vultures and they detailed, cleaned and topped off the gas for me while we handled the paperwork. This would be my families third vehicle from Folsom Toyota, never had a problem in 10+ years.

Customer:
Date: 2017-12-20
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Employees dealt with:

Best buying experience ever.ed did not let me down. He delivered on all he said even going over and above. Got me more car for my money. Would recommend him to anyone looking for a car.

Customer:
Date: 2017-12-15
Reason For Visit:
Employees dealt with:

Prius maintenance

The service is always quick and friendly every time I get my car maintained. I would recommend coming here.

Customer:
Date: 2017-12-12
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They are very friendly and get the job done fast! Paul Barwick initial told me that I had to wait 3 hrs for an oil change. I have waited that long before and came prepared to wait. But he was able to get help and I was out in about 30 minutes!

Customer:
Date: 2017-12-09
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Employees dealt with:

I've been coming here since purchasing my truck on black Friday, Nov 2014. I purchased my truck in Davis, but go here since I live near by. I've always had great service from the staff and service personnel. I like that they also wash your car afterwards. It's not a wash with detergent, only water, but it's much better than any place I have been to before. I would recommend Folsom Lake Toyota, always. Thanks a lot guys. They actually care about your car.

Customer:
Date: 2017-12-09
Reason For Visit:
Employees dealt with:

I've been coming here since purchasing my truck on black Friday, Nov 2014. I purchased my truck in Davis, but go here since I live near by. I've always had great service from the staff and service personnel. I like that they also wash your car afterwards. It's not a wash with detergent, only water, but it's much better than any place I have been to before. I would recommend Folsom Lake Toyota, always. Thanks a lot guys. They actually care about your car.

Customer:
Date: 2017-12-09
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Super service. Obviously they know my truck best. Surprisingly great prices also on service and parts. Would highly recommend.

Customer:
Date: 2017-12-07
Reason For Visit:
Employees dealt with:

Super service. Obviously they know my truck best. Surprisingly great prices also on service and parts. Would highly recommend.

Customer:
Date: 2017-12-07
Reason For Visit:
Employees dealt with:

My Toyota Corolla was brought in for an oil change

Excellent service and the employees were extremely hepful.

Customer:
Date: 2017-12-05
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Employees dealt with:

Super friendly service made me feel like I was coming to family instead of to a dealership! Egor was amazing and so was the financial advisor manager who was helping me out. They got me an amazing deal and a bunch of other goodies on top of that with my brand new car. Wish I could buy a new car again so soon just to come to them.

Customer:
Date: 2017-12-02
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Employees dealt with:

Super friendly service made me feel like I was coming to family instead of to a dealership! Egor was amazing and so was the financial advisor manager who was helping me out. They got me an amazing deal and a bunch of other goodies on top of that with my brand new car. Wish I could buy a new car again so soon just to come to them.

Customer:
Date: 2017-12-02
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Employees dealt with:

Best service

I stopped by without an appointment and Paul (service consultant) took my car right away and had my issue resolved in less than 45 minutes! I was so grateful as I live about 30 minutes away in Rancho Murieta and had several errands to run. I have owned my highlander for 7 years and couldn’t be happier. Our family has had nothing but wonderful experiences with Folsom Lake Toyota dealership and service department. Thank you Paul!

Customer:
Date: 2017-11-30
Reason For Visit:
Employees dealt with:

I stopped by without an appointment and Paul (service consultant) took my car right away and had my issue resolved in less than 45 minutes! I was so grateful as I live about 30 minutes away in Rancho Murieta and had several errands to run. I have owned my highlander for 7 years and couldn’t be happier. Our family has had nothing but wonderful experiences with Folsom Lake Toyota dealership and service department. Thank you Paul!

Customer:
Date: 2017-11-30
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I was extremely satisfied with the customer service I received from all the toyota personal at the Folsom Lake Toyota this week. They were open to listen to what I needed and worked with me till I was able to Lease the car I wanted and left happily. I was especially pleased with all the services Ken Sinaki provided to us, while patiently waiting for us to make our final decision. He went above and beyond to make sure we are able to purchase the right vehicle. Thank You Ken!

Customer:
Date: 2017-11-30
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Great professional service

Brought the vehicle in for check engine light. Was greeted by a friendly service manager Jacob. In and out real quick ; minimum paperwork. The vehicle was serviced well as expected when I picked it up

Customer:
Date: 2017-11-26
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Employees dealt with:

Brought the vehicle in for check engine light. Was greeted by a friendly service manager Jacob. In and out real quick ; minimum paperwork. The vehicle was serviced well as expected when I picked it up

Customer:
Date: 2017-11-26
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Employees dealt with:

Best Toyota dealership I’ve been to!

This place was awesome! I enjoyed coming here and recommend this place to anyone. Friendly and personable! Lots of surrounding areas to check out while you wait for your service!

Customer:
Date: 2017-11-21
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Great Service

Excellent service, wonderful areas to relax, and not bad coffee. Couldn’t ask for more. They even were able to give me information on things wrong with the car for years and got them fixed at a great price as well. Thank you Toyota Folsom!!!

Customer:
Date: 2017-11-20
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Great service great price

You couldn’t ask for a better dealership and everything is handled for you nothing bad to say at all they took care of most of my questions over the phone

Customer:
Date: 2017-11-20
Reason For Visit:
Employees dealt with:

Great service

Best service I have ever received from a dealership. The shuttle was awesome too. The entire experience was excellent from the guy on the phone scheduling my appointment to the guy that handed over my vehicle at the end.

Customer:
Date: 2017-11-19
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Employees dealt with:

Awesome service

Gabriel at service dept was very good. I will utilize dealer ship for my other Toyota's and planning to buy another vehicle at this dealership

Customer:
Date: 2017-11-19
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Our sales representative Ed was an exceptional person to have dealt with. He was very courteous, knowledgeable of the vehicles especially the new Toyota Camry he sold us. Ed is very attentive and caring of his customer's needs. I'll recommend him 100+%.

Customer:
Date: 2017-11-19
Reason For Visit:
Employees dealt with:

Our sales representative Ed was an exceptional person to have dealt with. He was very courteous, knowledgeable of the vehicles especially the new Toyota Camry he sold us. Ed is very attentive and caring of his customer's needs. I'll recommend him 100+%.

Customer:
Date: 2017-11-19
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Employees dealt with:

Great service

Had a great experience at Folsom lake Toyota... staff was very helpful and patient with us and couldn't be happier with out 4 runner... Great car and no pressure sales people which makes for a positive experience.

Customer:
Date: 2017-11-18
Reason For Visit:
Employees dealt with:

Folsom Lake Toyota

I appreciate Folsom Lake Toyota for their excellent staff and great waiting area for service. Always a good experience. I especially love the homemade cookies they sometimes hand out during the day.

Customer:
Date: 2017-11-16
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Employees dealt with:

Great experience

Chris Fabiani was great to work with. No pressure approach to the buying experience. Gave me a very fair deal. The finance team made it quick and easy . B

Customer:
Date: 2017-11-15
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Employees dealt with:

David Mccann is knowledgeable and great to work with.

David Mccann is knowledgeable and great to work with. As he gets to know me and my vehicles he taylers the service to fit my needs

Customer:
Date: 2017-11-15
Reason For Visit:
Employees dealt with:

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