I received updates on the progress of maintenance work. My service rep was knowledgeable and helpful. The waiting area was comfortable and the work was done on time.
This is just a review for the Service Department, NOT the dealership itself. The service department has always been great, but my most recent trip was awesome! I just wanted to thank Paul B. for making it simple, getting me a rental car, and accommodating me with my busy work schedule in order to service my car and perform necessary recall updates! Definitely recommend doing business with Paul B!!
We had a great experience shopping, test driving and test driving again. John Key made the process relaxing and enjoyable through the shopping, driving and crunching numbers. . Alex Vaca the finance manager is terrific. He was organized and very well prepared. The finance process was quick and smooth. I highly recommend buying from Folsom Lake Toyota.
Excellent staff all around. I was able to see the cars I wanted to be able to make a decision. Staff found the car I wanted at a fair price. No pressure and no hard sale. Both Sara and John did walk thru demonstrations on the cars new toys and did an excellent job.
I am a loyal Toyota owner and do business with Folsom Lake Toyota because the staff are friendly and professional. I recently had repair work done on my Toyota EV and the staff at Folsom Lake Toyota exceeded my expectations in identifying the repair work that needed to be done and those things that could be covered under warranty. I have an EV that needed extensive work and staff at Folsom Lake Toyota went above and beyond the normal call of duty to make several calls and organize a plan that worked to get me back on the road. I ...
Awesome customer service as always. Our service rep, Paul Barwick was great, and got me in and out of there in no time.
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