Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
I had a regular scheduled maintenance, it was done in very reasonable time, and all my questions and concerns were addressed to my satisfaction, friendly service and an espresso machine, but they were out of cookies 🫤
* Friendly and knowledgeable service advisors * Good communication * Repairs completed properly * Fast service on some visits * Good experiences with warranty and recall work
Kevin Budd was Knowledgeable and friendly To me and my husband . While Chris Avolous was away
The service provided was completed sooner than estimated. I always bring my car here because I feel like they know all about Toyotas!
This dealership seems care and values customer satisfaction. Seems well organized. Keep up your good work
This is the second time I have used Toyota of Folsom and both times they were very professional, friendly, and knowledgeable of what I needed. I will be using them for my car, maintenance in the future.
I continually am very pleased with the service I receive at the Folsom service center
Service has always been quick, efficient, and straight forward. Every staff I’ve encountered has been kind and helpful.
I was pleasantly surprised how clean and organized the service center was. The customer service was excellent and my car was finished in a timely manner.
Fair honest and prompt service. I don't worry when I bring my car here for service
I really appreciate the service and help from the young man Jareth. He’s great! He’s the only reason why I gave two stars. The manager Skyler was not professional at all. He showed up in the middle of the conversation, seemingly want to help but he can’t even say the type of car right. He kept saying the car I reserved was hybrid but it was actually gas. He didn’t check with the agent I talked to before online and gave me a very different quote which made me very upset. When I asked about pre-paid ... Read More DealerRater - Sep 23, 2026
Staff was friendly and took time to explain everything. Service was quick. Was able to make a same day appointment.
Starr were family without being pushy. Kept me informed on vehicle I reserved and completed purchase quickly & took time to assist sync phone to car info center.
My advisor Tran was very helpful thoughtful.The mechanics did a great job on my car.The recall also , but I like to get a shout out to brian pacino as being the best mechanic there
I am writing regarding my service appointment this past weekend. I worked with Brandon- he was very knowledgeable, polite and professional. He explained everything to me very well, and advised me on what services should be done and when they should be done. Excellent service advisor!!
My service advisor was Derek and from my experience with him he showed exceptional customer service. He listened to my concerns, used active listening and took the necessary steps according to my specific concerns. Derek thoroughly communicated the diagnostic of my car and the options I had for next steps. They provided a ride for my convenience no questions asked. I mainly appreciated the transparency and the flexibility to drop off at pick up my car. Life is busy and they understood that. Thanks FLTS!
Xavier was awesome to work with! Excellent customer service was provided. I will be back!
I have to think about this dealership in the future after what I have experienced. My brand new car was scratched and dented. The service advisor never took pictures of my vehicle when I gave it. Word of advice to customers, always walk around your car before giving it to the dealer and always recheck your vehicle when receiving it back from the dealership. They have young kids driving the cars and I saw how this kid handled my car when they brought it back.
Fast prompt service, if you get Dave he is a great service rep. The waiting area is well appointed.
The team was Fast, efficient and information, great experience today. Most dfnitely will return again
Great service and great person named Chris helping me.my car runs great.like new.
Service was great. Very timely. Got me out much quicker than expected. Reasonably priced too.
Jaxon is a exemplary sales person! We had the pleasure of working with Jaxon to get our 2026 Camry. Jaxon stayed with us throughout the entire process, even coming in on their day off to see us to our car and explain all the features in it. We laid out what we wanted with a price range in mind and they delivered (they traded with sister store, had it driven down). 10/10 experience
I wanted to give a shout out to some great people at Folsom Lake Toyota who made our car buying process excellent!
First of all - Sean Taylor who kept us informed as the car left Kentucky and as it traveled by train, landed in Benicia, got unloaded, travel by truck, etc! Very informative and very nice guy! Adam who called and said I see you are working with Sean, just wanted to say Your car has landed! Woohoo! Next we worked with Vladislav Ivannikov who helped us when we arrived and had the car waiting with a bow on ... Read More DealerRater - Sep 11, 2026
Im very pleased how everything was handled and done. Thanks Chris Avalos.and all involved
Always Friendly,, excellent service, and they always work with you to get the best service.
My Service Tech was Ty Rose. Ty was very welcoming when I arrived. We discussed the reason for my visit: oil change, fluid top off, filter replacement etc…routine service maintenance. Once my vehicle was serviced he contacted me timely. The technician who actually performed the service was very detailed in his video on what service was performed. In my encounter with the Folsom Toyoto service center all personnel were professional, knowledgeable and helpful.
My salesperson, Trey Roots, was professional, knowledgeable and very personable. I appreciate his follow through. I wanted to complete the sale with him, but he was due for vacation. Skylar was also very helpful. Sonny completed the sale. We did our paperwork with Alex Vaca who explained it all in detail. Sonny did spend quite a bit of time with me reviewing features of my new Bz. I would have appreciated a walkthrough on my new EV with someone who really knew the car as there are many features in this EV that are new to me. Overall, the dealership ... Read More DealerRater - Sep 9, 2026
Very expensive. Repair of washer fluid lines cost $350. No parts, just labor. It was a 1.5 hour of work.
Every time I’ve come in for 5000 mile service everybody I’ve talked to seems happy and when I get a chance to ask them how long they’ve been working there the answers range from a few months to many years but all of the employees seem very happy and when I ask, if they like working there, you can tell they genuinely do.
Enjoyed working with my advisor, Jay. Very efficient and knowledgeable very friendly work was performed in a timely matter and car delivered promptly.
Good experience nice sales staff great cars wish they had more Camrys to choose from I wish I would have got a premium sound system but I will be back for my next car if I get the right price Thank you
Good customer service and friendly representatives ready to assist you and nice great new and used vehicles.. Thank You
I was given excellent service from Danny cross! He had my car in and out of the shop quickly and informed me of recommendations.
There’s definitely a reason why I take my vehicle to Folsom Lake Toyota, and it’s great service from hospitable and knowledgeable people like Danny Cross. Thank you for always treating myself and vehicle well, you guys are appreciated!
I met James and Karen in parts as I was trying to fix my own car. They were more than helpful. I evenvtually brought my camry in for repair. Rob Odum helped me out and had my car repaired within 24 hours. I couldn't ask for more from a dealer.
Very courteous staff. Always quick service and answers all of your questions. Would highly recommend.
I was treated very well and my car was serviced with complete care I appreciate kindness
Xavier got me in and out in an hour for a tire rotation and oil change.
Two and half hours is a long time for a simple oil change and inspection. I waiting approximately 15 minutes before I was greeted by somebody. Additionally, my service was not due although I’ve received multiple calls, texts and emails saying I needed to schedule my service.
This visit made me wonder what happened. I waited in service lane for 15 minutes before anyone came out to help me. Then it was still not smooth. Redeeming part was Service Advisor Derek was knowledgeable and got my car done very quickly. But when I picked up my car, receptionist/cashier handed me the keys and said "it is outside to the left." It took me several minutes to locate my vehicle.
We bought a car and it is not getting fixed after they said it would no book
It was very nice and quick oil change. My service advisor was John Smith, I really enjoyed interacting with him. Thank you
Excellent customer service. Chris Avalos is always great to work with! I appreciate how efficiently things are done.
The salespeople were very courteous and did not rush me. I ordered my Rav 4 and they kept me informed on the delivery datea nd quickly responded to all of my questions. The sale was smooth and they worked with me on a good loan rate. They scheduled my first appointment months in advance which was great. I appreciate the communication and courtesy. I would definitely recommend folsom Toyota to anyone purchasing a new or used car.
Purchase of Toyota Camry LE Ocean Gem on 08-20-2026
We would like to thank Folsom Lake Toyota and Noah for a great shopping experience. We were very impressed with the professionalism and patience shown by Noah in working with us. He was very knowledgeable and did an excellent job answering all of our questions, explaining the features of the car and comparing the features to other models we asked about, like the Toyota Corolla hybrid. He took us for a test drive and gave us plenty of time to think about and discuss the decision. We were especially impressed ... Read More DealerRater - Aug 21, 2026
Great experience, everyone is real nice, my service writer,Sam Hopper was very helpful and super nice, made my experience wonderful, the waiting area is very comfortable.
Super helpful and kind Dealt with Rob he was great! I would go back in a heartbeat 👍
Fast and efficient, ordered the part and got my repair done quickly! Service was professional!
Service while you wait was incredibly slow; it took 3 hours for a 10000 mile service and to change a tire with a nail in it. Also the customer person who texted me that I should ask for him made me wait so long for my scheduled appointment that I chose a different service person who was immediately available.
Service today with Jay and the parts people was great. Jay was great and handled my service needs professionally and in a very timely manner
When I had issues with car Jeremiah and Mitchell where very rude Sonny Adam and Noah really awesome and Jim in service
Really appreciate Jay Bridgeman. He thoroughly checked my car’s service history and made his recommendations accordingly. When my car’s service was finished, he promptly called me and I was on my way earlier than he had planned.
Tony and Travis were great and made the whole deal comfortable and the best for me. Look for these guys if you are shopping at folsom toyota. they’ll do everything they can to give you the best deal! 10/10 experience will definitely come back to these guys and 100% will recommend.
Friendly when you can reach someone. They need to improve in returning customers phone calls. I've left 4 messages to 2 different service persons and still haven't gotten a return call. Not happy about it and tired of wasting my time. Still had questions about the service that was performed. Once your of the lot, it seems like you're forgotten about. Do Better - Service Team
Finance manager was very rude to us after we refused to add any options Also the contract he asked us to sign was not the same price we agreed upon with the sales rep. I demanded he recalculate the numbers which at first he insisted I was wrong. We also did not appreciate him bragging about how many house he owned and renting only to Section 8 tennets. This was a insult to us since we both have family members on section 8. Section 8 is for low income renteers.
Good communication. Timely service. Dealership that you can trusts. Thanks Folsom Lake Toyota for the good service checkup.
Fast service and the advisors are always friendly and professional - never pushy on suggested extra maintenance.
Customer service was great. I’m deeply satisfied with the fix they did.. I had no issues with the time it took. It was great.
Loved all my dealings with FLT! Best sales transaction I have ever experienced, hands-down. Then I had my first service and had a great guy, Rob. Very kind, thorough, timely, etc.. Then I was pleasantly surprised that my service was a short video. It was amazing.! I’m referring everyone who wants a Toyota or used car to Folsom Lake Toyota!
FLT is beyond professional in every way… Starting from the many great cars to choose from to your interaction with sales… In my case this is my second car I bought from Folsom Lake Toyota… Without naming names of other dealers none others compare…
Melissa was very informative and Tony was great at explaining how much the car was. I had a good buying experience.
Job is efficient and they are very trustworthy!!I I don’t mind driving extra mile for the service.
The Collision Center was very helpful and they kept me updated on my cars progress
Waited around for a three hour oil change. Do I really need to say anymore?
The service was great. The car was done within the specified time promised. A suggestion was specified on my receipt about a cabin filter replacement… it’s great to know as an owner that these things can be overlooked. Thank you for the reminder.
Rob Odum the assistant service manager was very useful with the repair of my car
We purchased Toyota Camry and we love it.we had a quick and smooth transaction at Toyota folsom.to their sales representative and to manager Carl for taking care of us,thank you..
Made an appt for 930 for a routine checkup for my two year mark under warranty, arrived at 930 and was supposed to ask for RICK. RICK was no where to be found. Waited 25 minutes and finally asked someone what’s going on. They said RICK only deals with pay dues. Wait another 5 minutes for someone else to take my car.
I let them know that my rear view mirror holder is loose and ask them to take a look. A couple hours later I get a text asking to confirm payment for suggested repairs. They really wanted me to pay 200$ for ... Read More DealerRater - Jul 29, 2026
They listen and ensure they make things right on any concern or complaint a person has.
Went in for a paint recall, Toyota looks amazing! I had a pleasant experience, communication was great too.
When I called service desk to make appointment.I asked if shatter is available they said yes with in 10 miles.when I get there they said uber is there you have to download apps and is 30 dollars for that ride I don’t use uber at all and I didn’t want to download apps. I decided to stayed there .there was no other service available. Not water popcorn. Machine long time ago didn’t have popcorn not for me for some kids competing to other dealerships this one is very. very poor the only good thing was good coupon ... Read More DealerRater - Jul 25, 2026
David M. Was my service advisor. He explained all of my vehicle maintenance requirements at the 100k miles. He was able to accommodate all my needs. Thanks again David for your expertise and advice. Till next time.
Brandon Fisher is the absolute BEST! Don't work with any other service advisor at Folsom Lake. His customer service skills are off the charts. He knows how to help customers. Anticipates your needs and gives you his personal recommendations. He is type of guy that says you really need this but don't need that. Not the typical corporate advisor that says you need everything because the dealership wants profit. Great work Brandon, keep being you!
Christian was a true professional. The work was on time as promised. I would recommend hom to any customer.
This was our second car purchased at Folsom Toyota. Both experiences were fantastic. The most recent purchase I had Jeremiah helping me . He was very helpful, patient and professional guiding my son and I through the process. Jeremiah went the extra mile and delivered the car to my house the next day, on time and with a full tank of gas. Thank you Jeremiah and Folsom Lake Toyota for a second excellent purchasing experience.
Always a good experience, I feel like my car is in good hands. Pleasant people work there.
Had to get a key programmed. When things didn’t go smoothly at first, the staff did a great job getting the key programmed and didn’t charge me a crazy amount.
My service advisor was Chris Avalos , was pleasant , knowledgeable , he kept me informed a long the way , It is a pleasure doing business with people that actually care , Folsom Lake Toyota treated me way better than , Maita Toyota ever did , Thanks To the team at Folsom Lake Toyota
Advisor assigned to me was Chris Avalos, Asst. SERVICE manager - was helpful. Attentive. Kind. Chris made sure Toyota passenger airbag recall on our Matrix 2005 was done right. Great job, Chris! Thank you for making my experience there pleasant & impressive. Ruby Manawis July 10-11, 2026
Great customer care ans service. My bill was reduced by a third and I was definitely more happy because of it.
I had my first visit to maintenance. Everything went well, they checked everything, did everything that was needed. The only thing that upset me was that when I made the appointment I ordered a car so as not to wait, but when I arrived, they told me that they had no cars, and I had to sit in the office for two hours…
On July 3rd my check engine light came on. We had just picked up our friend from the airport and had a weekend of plans to show her around California. I was immediately thinking whatever the problem was would cost me $800. We usually go to Thompson’s in Placerville but decided to call Folsom Toyota because we didn’t have the time to drive up the hill- and frankly weren’t sure if we’d make it. My fiancé was working on his Toyota so we ran our code reader at home and let the service rep know what it ... Read More DealerRater - Jul 13, 2026
Great place to have service performed on your Toyota, wonderful customer service from Paul! Will be back again when my vehicle needs service
I’ve been using Folsom Lake Toyota service department for over 20 years and very happy with the service and advisors especially Danny Cross. I highly recommended Folsom Lake.
I went to Folsom Lake Toyota because I received their $17.76 oil change special in the mail. Before going, I called to schedule the appointment and specifically asked how long it would take. I was told about 2 hours, which was fine.
After arriving, I waited and could clearly see my vehicle parked outside after about an hour. It then sat there for roughly another 30 minutes with no communication. I asked an employee if my car was finished, and he said sometimes the cars sitting outside aren’t done yet and that someone would contact me.
My service advisor had given me ... Read More DealerRater - Jul 10, 2026
Our service advisor, Rob Odum, went above- and-beyond to assist us. We really appreciate his professionalism & dependability!
Very friendly and didn’t take very a long process to do the paperwork. Great salesperson that help getting the vehicle to show and test drive.
Quick, clean and kept me informed of what the found under my hood. Rodent damage!
The service manager, Chris, was prompt and helpful! My car was completed quickly and professionally!
It was a good experience for me. Everyone was extremely nice, I was able to find a car that suited my needs, the finance terms and rate was decent. I will go there again for my next car when I am ready.
My scheduled service was fine but I paid for a detail job and they did an absolutely terrible job. First I specifically asked to have my inside windshield cleaned. It now especially the passenger side, looks worse, driver sideview mirror has so many water spots can hardly see out if it and now I have spots on both sides and back on the trim. They look like water spots but definitely are not. Not only that they took my special mats out, that was fine, but they literally threw them in the back and never replaced them when they were ... Read More DealerRater - Jul 3, 2026
They wouldn’t honor a coupon we received in an email, even though it was still ok to use at the time of service. Otherwise my reply would be different. Very unprofessional and definitely not customer service friendly
The process was quick and easy. The staff, including sales staff, management and finance were great to work with.
Our salesman, Sunny was very helpful and we never felt any pressure to buy. Would recommend to a friend.
Since I had to “pre-buy/order” my vehicle and I wanted to change something, Jeremiah Backman kept me informed. Trading in my other vehicle and going through the actual purchase process with the financial guy was seamless. Would definitely recommend this dealership.
Derek Hamlin and staff did an excellent job. Friendly, knowledgeable workers. Service completed on time. I enjoyed technicians video of the maintenance check points.
Staff were very friendly, Paul was very kind and offered me transportation while I waited!
Great customer service by both the advisor and support staff (car rental , etc). I had a great experience and will be back.
Brandon did great, filled me in on everything that happened, followed up with a text message after I got home.
Reviews & Testimonials | Folsom Lake Toyota