Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Laura Torres was very pleasant to work with. My car was serviced in a timely manner. I use Folsom Lake Toyota for all my Sequoia maintenance checks and services. Thank you.
Great service from Gibriel Kargbo! Very friendly and had my car in and out relatively quick.
Al my service person was great to work with. The shop did a great job on fixing the problem and it was finished on time.
Paul Barwick had my service all written up before I pulled up to the service garage. I just had to leave my keys and he took care of the rest.
Great Service, great price. Toyota service was willing to price match another shop and honor a coupon for the other items, which made my service much more affordable.
John Key was my Sales representative and he answered my questions promptly. Arranging the purchase of our new Rav 4 Hybrid was easy and I appreciate how smoothly the process went.
Everything about this visit was excellent. Fast in, fast out and outstanding customer service. Very happy with this visit! Chris was very pleasant to work with.
My service advisor is Chris Avalos and he is always on point with excellent customer service. He listens to me and answers any questions I might have. He always makes sure that I understand what my car needs and that I have complete customer satisfaction!
They were very helpful and made my car buying experience pleasant. They helped me get the exact truck I wanted and explained all pricing clearly
Folsom Toyota made buying my first car so easy. I found a car online at their dealership, made an appointment to drive it that weekend, and took it home that day. Thank you Ben Sullivan, Juan Godoy, and Adam Obeidat for all your help!
David McCann helped me dig myself out of a little DIY error without breaking the bank or making me feel foolish. Class act Dave. Thanks!
Super people who cares about their clients. My vehicle was purchased and always serviced by Folsom Lake Toyota. I will continue to use their facility.
Rocky is always responsive and informative with what needs to be done. I appreciate his willingness to go above and beyond for my service experience. Kudos to the shop staff as well.
Service was ok just a little long to wait this time. Previously much quicker but not too bad. Could use a few more tables to work on while waiting.
Pamela was very quick and friendly. Went in for simple regularly scheduled maintenance. i didn’t have time for any upgraded service but she didn’t push when I mentioned my limitations. decent internet so i can work onsite while i wait (with lots of space to do so). Only thing that could be better would be cold brew coffee in the vending machines instead of energy drinks but now i’m just getting nitpicky.
Was greeted upon arrival and asked why I was there and if I had an appointment scheduled. Service advisor provided details of related work and options for future services. Work was done in a timely manner and was informed of the mechanic’s service report by text and by phone call.
Took my car in to get the tire sensors reset. Took awhile, but they did not give up and were able to reprogram them to my satisfaction.
Always friendly and efficient service for my Highlander. The customer waiting area is clean and comfortable. They send out coupons in the mail frequently so I feel like I get a great value for my regular maintenance needs.
my car died and have it towed to folsom lake toyota service center. called in first and talked to chris avalos who is so much helpful. when towing company came, part was already there ready to be installed. as this was an unforeseen event affecting my budget, chris suggested to use sunbit which made my life so much easier. thanks Chris for all the help!
excellent service as usual by Bruce and his pick up service from and back to my house. He always keep our car in efficient and safe running condition.
As always, Jeff Stoughton did a fantastic job managing my service requests. He is personable, quick, respectful, knowledgeable and trustworthy. Love working with Jeff on everything that concerns service for my Camry.
My car had check engine light issue. I have been helped by the service advisor, Gibriel. He has been top class and provided timely update on the service status. Overall, I am very glad with the punctuality of the service work completion.
Great service! The service advisor Gibriel has been very helpful and provided the timely update of the service completion. He also explained in detail about the overall cost, issues observed in the car etc. the repair service also was very punctual.
Stellar service department! Pamela is my go to service advisor. I appreciate how she advises on what services can wait when I’m trying to stay within my budget.
The reason Folsom Lake Toyota is such a good place for service is their excellent service advisers. I have had the same service adviser for many years now. He always provides at least what I would expect, frequently more. He gives very good, unbiased advice. I rely on his judgment because I trust him. He even guided me in a very good way when I bought my last new car from Folsom Lake Toyota. He is what makes the service at Folsom Lake Toyota excellent (if you go through the standard channels, general telephone number, or just drive up without ...
Jimmy Glass at FLT was so knowledgeable and helpful when my car was totaled. He made this process so much easier for me, provided regular updates, and even helped expedite some of my service needs.
Finally, I got my rarely offered 2022 Toyota GR86 from FOLSOM LAKE TOYOTA Dealership. My experience with this dealership is awesome. I had a wonderful buying experience with Jordan Butler, the dealership concierge person. I highly recommend this sales person. Thank you for the best buying experience.
I keep coming back to this dealership and my salesman John Key because they ALWAYS PROVIDE ME WITH EXCELLENT customer service. They are friendly and truly care about my every need. John puts my needs above what might be better for him to sell. And in this day of car shortages they went above and beyond to get me a car quickly knowing I was without a car. I will always lease my cars from them because I know I can trust the lease will be good for me in the end. TRUST is most important.
I have now purchased 4 Toyotas from this dealership. Each time I do it is because of there service department. My service advisor I have had for the past 6 years has been incredible. He is definitely the best!
I am satisfied with the service I have been receiving at Folsom Lake Toyota service department. That is why I have been coming back for all my routine maintenance service since I bought my car from Folsom Lake Toyota in September 2012.
I was surprised how fast this service was done. I expected to wait for a couple of hours but it was done in about half that time.
I've leased 3 cars from Folsom lake Toyota before I decided to finance my lastest vehicle. I can easily go to Toyota in Sacramento but Folsom for me is better customer care
I was greeted and helped right away, and the work only took about an hour very good service. People are friendly and polite will be back for the service again. Thank you
Took both of our Highlander’s in for oil change. Our service advisor is Chris Avalos. This guy is outstanding! He makes you feel like you are part of a big family. You leave feeling that you got an excellent job done. We always use Folsom Lake Toyota for any service on our Highlanders and always will!
My Service Advisor, Chris, and my Technician did a great job with an issue I had with my Prius. I had a noise in the cabin and it was found and taken care of.
Good service, professional adviser. Easy to make an appointment on-line. Waiting time was longer than initially estimated, but Gibriel did his best to expedite. Will definitely recommend this facility.
Fast and efficient performed task well courteous clean facility easy to make an appointment and their follow up was very good as well thank you
I’ve been to Folsom lake Toyota many times for my car services. They always take me in for an appt even when calling day of. Rocky was extremely helpful, letting me know what was actually necessary for the service of my car and removed all the items that were “not needed.” He even gave me a discount for being a healthcare worker.
Jordan really made the buying process a breeze and the customer service was excellent. Could not recommend a better dealership. Thank you so so much!
Great people to work with. Truck was ready when they told me it was going to be Always keep me informed on what is going on
They are always responsive, helpful and are exceptionally accommodating from beginning to end! I would recommend them to anyone. they even said to bring in my mother's car to check her air conditioning because I don't trust her dealership!!
Excellent service! Chris is amazing and takes care of my car every time! Service is always good and professional. I highly recommend this dealership to anyone that wants a honest experience.
All staff members were great and friendly. My sales rep was Gabriel. He did not make me feel pressured or obligated to buy a car. I would definitely come back and buy another car from them.
On this trip a small item was over looked... To their credit when the Service Manager discovered this he immediately took action to remedy the situation and then went above and beyond to provide what those in Louisiana call "lagniappe."
Tyler at Folsom Lake Toyota service center gets a 10 star review from me… Very happy that he gave us the excellent service he did. I brought my vehicle in for its 5k maintenance and another concern, he got my concern addressed and fixed correctly instead of putting a bandaid on it. He is a Toyota owner himself and was very open and honest about what was going on with my vehicle even the fact that they never seen it before being my car is a brand new 22 4Runner, everything was fixed under warranty and I got a rental under warranty. ...
Have only been to this Toyota for no charge factory issues. Jiffy Lube is right around the corner from me so it's more appealing in some ways. I thought that it would be good to have a complete car check with service people who are really familiar with the car. Also I never really know if the jiffy lube guys are 100% honest in thier recommendations (though I rarely have them do anything but an oil change) anyway, I was happy with everything about this place. I waited for my car & there were plenty of comfortable places the hang ...
I had the best experience ever at a dealership no hassle no pushing no rushing ;). Nate and Teddy were the best they were so good to me made sure i was happy and answered all my questions . I am extremely HAPPY ! telling everyone of my experience Everyone go to Folsom Toyota Go To FOLSOM And ask for NATE or TEDDY Yea 😉 😀😃😁🤪
I had the best experience ever at a dealership no hassle no pushing no rushing ;). Nate and Teddy were the best they were so good to me made sure i was happy and answered all my questions . I am extremely HAPPY ! telling everyone of my experience Everyone go to Folsom Toyota Go To FOLSOM And ask for NATE or TEDDY Yea 😉 😀😃😁🤪
Six month service was very professional and completed promptly: Service person was Al and very professional and friendly. Overall experience was positive. I was very pleased.
Service advisor Danny Cross was very professional and courteous. The service was timely, and I was kept abreast of the time that my vehicle would be complete.
Good service provided . Chris Abalos explained in detail what is needed to be done and why. The service was also done quickly. Approval was also requested prior to doing the repair so there were no surprises
Great experience. Easy to make appointment on website, great advisor (Danny), clear understanding of what was needed during this service and all work was done on schedule. Everyone involved was excellent. Appreciate the texts letting me know status and when complete.
Great staff. Very polite and professional. Made the whole experience pleasant and super easy. I've experienced bad auto dealership service in the past so I really appreciate when having such a positive experience.
My service advisor was Laura Torres. She was extremely attentive to my needs and made sure that I was taken care of from the moment that I brought my car in to when I left. She exhibit professionalism; and the amount of patience that she proffered in helping us to deal with financing was exceptional.
Fantastic service. Their online appointment system was really easy and staff were extremely polite, professional, and efficient. Took my hybrid in for the 10,000 mile service and they gave me an accurate estimated time to complete the service, and a detailed summary of completed services.
I got an excellent service today when I brought in my Prius. Tyler Thomas checked me in and I was out in less than 5 min. I also got a courtesy ride from the dealership to work. Thank you Folsom Toyota.
I came in for a routine service and was assisted by Gibriel. He went over and beyond to help me and he answered all of my questions- even those I didn’t know I had! I appreciate his tips about how to keep my car running smoothly. The staff here is welcoming, knowledgeable, and professional.
Beyond excellence in service and care, good attitudes, and no room for improvement. Was in for software recall this time, previously for warranty work. Thank you!
Guys went beyond and above. They did everything what Roseville Toyota said they can't. The guy name Rocky incredibly knowledgeable and helpful. He knows his business for sure. The service was done, everything I asked was done, couldn't be better than that.. Thank you guys. Rocky is rocking!!!!5 stars!!!
130,000 mile service for Camry Hybrid excellent at reasonable cost. Thank you for your attention to each detail and communication. Car drives smoothly! Toyota Service Dept is reliable.
Michael was extremely helpful and courteous during my recent service visit. He explained each of the services recommended and each of the costs. When I picked up my car he had even found a discount on one of the services completed. I would highly recommend Folsom Toyota!!
Exceptional service was provided both in customer service and maintenance of my vehicle. Employees treated me with courtesy and helpful information. I was very satisfied with everything from driving in the service department through leaving the facility.
Trying to schedule my recall fix was getting to be a really annoying experience. I was ready to try another dealership but thanks to Pam,my new service advisor, I was able to get scheduled and a rental car to boot. Thank you to Pam and the dealership should thank her for keeping a loyal customer.
Anh at Folsom Lake Toyota and the team provided prompt and courteous service. I am very appreciative that the process was so easy. I also stopped by the 'parts' desk to get a new battery for my key fob. Super easy and fast.
Service advicer is excellent. This is one of the reason I visit that place. I am a customer more than 10 yrs. Good place to get the service.
It's always a pleasure to be greeted promptly and for the car repair to last as long as has been shared. I appreciate good communication and a sense of urgency to repair/tune up my RAV 4.
Stopped by Folsom Lake Toyota to check out their inventory. John Lee helped me find the exact car I was looking for. It was in transit from the factory and I was able to reserve it. There was no pressure from either John or the dealership. John’s communication regarding delivery, options, and accessories was perfect. No pushy sales stuff. The car came in on Johns day off but he was there to go over everything with me even though I had already done a pre purchase. Everyone at the dealership was super friendly. John followed up a few days ...
The service that was done on Toyota truck was excellent. Such great service and I would take my truck to be serviced there time and time again. The people that work there is so kind and considerate.
Great, quick check in and check out! Thank you! No complaints! Getting in and out fast is important, service was good. Keep it up Folsom Toyota.
Paul was sensational as always. He is very open and upfront with regards to what your car needs and what can wait. He also considers what your can afford at the time when making recommendations.
Rick Brown, my service representative, was prompt, professional and trustworthy! I took my 2016 Avalon in for regular maintenance and received good service, both from Rick as well as the service technicians.
Rick Brown, my service representative, was prompt, professional and trustworthy! I took my 2016 Avalon in for regular maintenance and received good service, both from Rick as well as the service technicians.
I received steller service and give a lot of credit to my service manager who always makes sure of the best service. I trust this department
As always, a very good experience for service maintenance. Service adviser Gibriel is very knowledgeable and helps you out with all the best options. Been with this dealership for as long as I can recall.
Great service with service advisor Rick Brown. Always keeps me updated with my Prius, easy to schedule appointments and my car is always ready on time. Highly recommend!
Service at this Dealership is just amazing because of the service they offered to you. Special Gabriel Rivas ,He is great and one of the most nice person.
In this crazy time of car buying, I was able to get what I wanted at a great price. I had to wait a little bit, but the wait was worth it. Thanks again to Folsom Lake Toyota!
Very friendly, Got me in fast and did a very thorough job! The tech explained his recommendations and was not pushy. I’ll definitely be sending my friends to Folsom Lake Toyota
Service was great. Dropped the car off at 10AM, went home and they called me at 3PM that it was ready with no problems found. Danny Cross is a personable and efficient Service Manager.
GREAT SERVICE DEPT WOULD RECOMMENDTO ANYONE GOOD LOCATION TO MY HOME BEEN DOING BUSINESS WITH THEM FOR 30 YEARS FANTASTIC PLACE TO BRING YOUR CAR WONDERFUL EXPERIENCE
Always great service! Normally have to wait while my car is being serviced and am usually out in less than two hours. Place is clean and quiet so you can get work done. All the advisors are very polite and helpful and explain what needs to be done.
Got me in and out in under 2 hours. Not to bad. Big, clean waiting area. If I have to ding them for something, the coffee machine coffee was not very good.
Excellent customer service from our service advisor Rick Brown. He is very Professional, and knowledgeable about our Toyota. Appreciate how he keeps us updated while our Sequoia is being serviced, and recommends what service is needed. Also appreciate the quality of work and care for my 05 Sequoia from Folsom Lake Toyota. Never had an issue in 18 years!
Bought a new 2022 Toyota Tacoma SR from this dealership. Everyone one I worked with was very professional and I would not hesitate to do business here again.
Chris Fabiani and Steve Dowd provided me with exceptional customer service and made the whole experience painless. This is the second car I’ve purchased from Folsom Lake Toyota. I’m a customer for life lol! Roseanna
I bought both my Toyota vehicles from this dealership and have both serviced there. They always do a great job getting me in and out, since I must wait for my car, and do quality service on my cars.
Toby was patient and understanding with my wants and needs when going through inventory. He found exactly what I was looking for and I could not be happier!
Very satisfied with service. Service Asst/Mgr was great.All persons contacted were friendly.I was contacted by Paul before and after work was done. To inform me of work progress an time to pickup vehicle.
Great service and staff. My new vehicle is still on the free service period but would recommend the service center. I bought my vehicle earlier in 2021 before the chip and shipping issues became severe, but it was present. Yet, the salesman was honest and fair and I got fair deal with extras thrown in. I recommend checking them out if one is shopping.
My 2015 Prius with only 38,500 miles needed a new inverter (transmission). What? With my low mileage. Folsom Toyota and Tyler made the bad experience the best it could be. Tyler was professional yet friendly. They provided a rental car at no expense as well. The vehicle was ready several days before the expected date. All in all, what could have been a terrible experinece, Toyota made sure they did everything they could to provide a good experience.
* They suggest honest service needed * Will not push unnecessary repairs * Their repair cost are much reasonable compared to Bay Area who double the cost for the same service. * Folsom Lake Toyota is so worth my 115 mile drive from Bay Area for my repairs * They honestly have me as a loyal customer for years to come * Thank you Folsom Lake Toyota you’re the very best!!
Have been a customer at both the dealership and the service facility and would say they both “get it”. They are in business for all things Toyota and represent well in both! Would say the before you purchase and after you have purchased are both excellent.
Routine oil change and inspection of critical components and systems on my Corolla were performed competently and completed in a reasonable time. I have had my cars serviced at Folsom Lake Toyota for 17 years and they always do a great job! Service Advisor, Paul Barwick is the best!
Laura Torres was my service representative and did an excellent job . The pricing was fair and Laura went out of her way to get me an additional discount on my major repairs.
The repairs to my new vehicle look great. The computer system was recalibrated and seems to be in good working order as well. I hope I won’t need to come back but if I do I know they will do a good job.
Very timely service. Rick Brown very accommodating ,friendly, and helpful. Kept me posted of progress and work was completed even before expected. Even got my truck washed!
I am so appreciative of the professional and helpful way Mathew Davila, of Internet Sale’s, was able to get exactly the Tacoma P/up I was looking for. He worked hard to communicate and make sure I got the exact vehicle I wanted. The other major factor is that Folsom Lake Toyota didn’t have a “Dealer Adjustment” increase over MSRP - like 90% of all dealers have during this unusual market. Not being squeezed to pay a profit over MSRP is very appreciated and has won my business into the future. 👍🏼
Did a very good job. Getting the parts then the install. Was actually a better price then going to an truck aftermarket accessory store. They got the parts next days and did the install in a timely manner.
Service was quick and efficient. I always feel bad going in for a recall fix, but they made me feel comfortable. Had an oil change too. Surprised the price was within reason. Fast service. Friendly people. Free shuttle back to my home.
I've been going to this location in Folsom for 7yrs now for the great customer service especially Paul Barwick he is very helpful and honest I don't feel he tries to get over on me for being a women and i appreciate that 🙂
Reviews & Testimonials | Folsom Lake Toyota
