Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
The manager, Rich Russo listens is committed to delivering excellent customer service. I was impressed with the last service provided and will make Folsom Lake Toyota my new service home.
Folsom lake Toyota is the best! They got me the exact truck I wanted, I'm beyond happy. Thank you!!
10/10/10! Great advisor who is very kind, knowledgeable, and provided great service! I always know my car is being well taken care of here.
Amazing service, even without an appointment, went above and beyond to accommodate my schedule and vehicle needs!
It’s was great help for me in purchasing my car that fits my budget. The sale person, the appraiser & the final completion of processing all the documents. Excellent.
Service, courtesy, knowledge, and professionalism of service personnel is outstanding. Danny explained and showed me needed repairs, and provided a rental car to facilitate overnight need to keep my car. A pleasant experience of undesired necessity to keep my car running snoothly.
I must say that I received a great service form John Key!! He was very patient, helpful, and informative about almost everything! As a new member to the Toyota family, I can assure that John is the best person to assist you in your process.
Bought our Rav 4 at Roseville Toyota, But still use Folsom Toyota service dept. Gibreal is the best service writer.
Had a great purchasing experience with Ben Sullivan. He was exceptionally polite, helpful, and patient with explaining the car, trim levels, options, features.
John Key as always gives the best customer service very happy with our Toyota purchase
Steven Melis was very nice and professional, I will be coming back for future services
Service Advisor, Daniel Cross, was really helpful in getting the car serviced on what appeared to be a very busy day. The service was very professional.I highly recommend!
Folsom Lake Toyota always has the best service. They have been doing all service on my 2009 Toyota Corolla for the past 10 years. The staff is always friendly and knowledgeable and I’m always grateful to get in and out quickly knowing every step of the way what’s being done on my vehicle!
Gaibril , very helpful, professional, and courteous would highly , recommend your service department he in particular
10K service. Oil change/tire rotation. Rick Brown did a great job checking me in. Car done when promised.
They get you on and out pretty quickly. Any add on things to be done, they text you over the phone, and you can accept the add with a text.
Appointment lasted the approximate time stated at check-in. Comfortable & pleasant waiting areas.” No complaints.
I originally got my first car from Folsom Lake Toyota back in 2007(still own it and it runs perfect to this day). My late grandfather bought all his cars there and wanted to follow in his footsteps. I had no intention of buying a car as I wanted to make sure I got what I was looking for and The Folsom Lake Toyota Team was able to get me exactly what I needed and at a fair price. They were friendly, excited, and explained everything in detail without being pushy or trying to make me feel like any choice I ...
Excellent Service. Excellent Sales man. Especially, Thanks to the Mr.ED HAYAJNEH for his wonderful co-operation..
This was my 4th purchase from Folsom Lake Toyota it is always a pleasant experience working with the staff
Service center very professional, timely, and comfortable. The addition of fresh donuts would have been a big plus!
Folsom lake toyota is awesome!! Gerald the salesman is great and he is very helpful to any questions we had!!! No hassle, everything was so easy! We are happy with our brand new car!
Too crowded,took me 3hrs for oil change,i should get an appt during weekdays probably less customers.Other than that it's all good👍
FLT is ALWAYS honest. They properly diagnose my car problems, and I never have to return right after the repair is done, because they always get it right the first time. Chris A is great! He is always very knowledgeable, helpful and patient. He consistently goes above and beyond! I couldn't ask for better service.
I used the Costco buying program and it was very smooth The approved salesman was familiar with the discounts
Customer oriented. Good coverage upon arrival as to your reason for the service. Daniel Cross is very knowledgeable and sets up the visit as you ask..
I have had my car serviced at Folsom Lake Toyota since I bought it new from them in 2008.Rick Brown is the best ever advisor.
It didn’t matter which salesperson met you at the door. All friendly and helpful. At the finance office, the fear is always high pressure, but all Robby did was tell what was available. We declined, and that was it. I really believe they were out for our interests.
Always thorough explanation! Great folks! I come in every six months. So, no surprises for me!
I brought my Corolla Cross into Folsom Lake Toyota Service for its 20K oil change & general service. Service advisor Tran was very pleasant, and answered several questions I had easily. The staff persons were all helpful and efficient; the waiting area was a pleasant and safe for myself and the other customers. My car’s service was completed as expected. Thank you.
Jasón was a great advisor, gave me good advice when it came to talk about my car maintenance
Peter was excellent to deal with and very professional. Service was quick and complete. Price was great
I stopped in to test drive a 2023 Toyota Rav4 XLE with the hope of purchasing it. Skyler Michael was very helpful in getting the reservation set up and Steve Dowd made the buying experience fast and hospitable. Steve was very personable and helped me work through my first time buying a used car.
I am very pleased with Folsom Lake Toyota with their services and professionalism, especially John Key.
Bought a new 23 Corolla Cross XLE at this dealership last November. Been bringing it in to the service center for its recommended check ups, tire rotations, first oil change. The staff is very attentive and professional. The service has been exemplary!
Excellent service by Folsom Toyota. Thanks to John Key for making the purchase really easy.
Excellent service!! I dropped off the car at 8 am for routine service, and the car was promised to be ready by 930 am. They also found the battery needed replacing, and the car was still delivered by 930. Again - excellent service!
Hands-down, the best!!! five stars is not enough! From the moment I walked up met Lain to finance I was treated with absolute respect! When I asked to look at a specific car and that one was not available Lain searched for one very similar. He found one when We took it for a test drive and he worked with all my concerns. I was put at ease and treated respectfully!! Each and every person I encountered was so pleasant and kind. I bought my Toyota Corolla Cross and it was better (for me) than the one I initially went ...
Great salesman. Very informative and patient.
They are very helpful and friendly. They are very knowledgeable. The process went smoothly, efficiently and quickly. They also work well as a team.
I' purchased a new 2023 Corolla Cross XLE late last year at Folsom Lake Toyota. I've owned it nearly a year now and very happy with it. I've taken it to the service center twice since I've owned it for recommended check up, first oil change, tire rotations. The service has been exemplary!
John Key provides excellent service with great care and support. I’m so grateful for his expertise and dedication.
John was a pleasure to work with . I purchased a 2024 RAV 4 Prime XSE. I searched multiple dealerships in hopes to locate this vehicle. Out of all the dealerships that responded, John helped me find the one I exactly wanted. Other dealerships were slow with their response and tried to sway me to another car, instead, in order to make the sale. John will find you what you're looking for. Great communication. Very easy to work with. Thank you, John!
Service managers are great! The shop is ok. Hue was excellent! I always serviced here.
John & Chris were very professional! It was so easy to work with these guys! I love my new Toyota!
Tom and all the people involved with our sale were very professional. It was a good experience.
Thomas was very helpful with the sales process. Got us what we needed and was very patient 👍. Thank you to Sales manager for making it happen. Smooth process.
Hue was my service manager. Hue was professional and honest with his recommendations. Hue provided great service
Steve was great to work with - very courteous and knowledgable and got my Tundra in, fixed and back to me same day.
great service, very accommodating to my needs and time availability. my personal assistant Allie went above and beyond . Thank you for positive experience Toyota 💗 service
Chris Avalos possesses outstanding “customer service”!
Laura my advisor was great and very clear with the needs of my vehicle and the service that was provide to my 4Runner. I think is the very first time I really liked and enjoyed bringing my vehicle to get maintenance.
Great costumer service , very friendly staff. All staff reps were great, but my personal assistant Allie was very pleasant to work with, . She went above and beyond to help scheduling the appointment to my availability. Great communication . Thank you,
Was in and out in no time at all! Great service! Thank-you Toyota service center!
Today was my 30,000 maintenance check. It took about an hour and a half which isn’t bad. Their service department is always nice and clean and the service rep was very nice. He came to get me and waited while I gathered my stuff and walked me over to his desk. Really appreciate that kind of respect given to somebody who bought a RAV4 hybrid.
These guys go over your car with a fine toothed comb. The surest hands are working here. Also they host car meets here!
I’ve been coming to this dealership for about ten years they have always done good for me have no complaints the service advisor is the best
Great communication. Very quick service and worked great with my insurance company. Our helper (Steve ?) went above and beyond to work with us this week and we really appreciate it so I had to give a shout out ! 5 stars ! These places get busy. This service center gets it done and well!!! On a long road trip now leaving the shop!
Tran was the absolute best!!! Such a wonderful advisor! She helped take care of all my car needs and was super kind 💞
Great customer service and very easy to schedule my appointment. The service techs are very thorough
I have always received excellent service at this dealership. They are professional and knowledgeable and cater to the customer.
John Key made it super easy to find the car my dad wanted! If you’re looking for a certain Toyota he can find it and provide the best deal!
Fantastic dealership which operates with honesty and integrity with its customers. Our family has purchased 6 vehicles from Folsom Lake Toyota and always received excellent service.
Always come here because of the knowledge of my vehicle. It's always a pleasure dealing with all the agents.
Great, fast, and quality service. Folsom Toyota is far best. I have got my car less then 2 hours, and with the best deal. I do recommend Folsom Toyota to everyone.
Service was top notch. Steve took care of anything I needed. My business will be with folsom lake.
Pretty happy for the most part. Salesman not pushy. Only complaint there was a truck i told you i wanted and you didnt call me to tell me right away. I found out myself by driving in the lot everyday. Koo
Great dealership with Great service Great aerviser. I would highly recommend them. Very nice waiting room
The internet sales team was fantastic.
I just recently bought my first brand new car, a 2024 Corolla and my experience was actually great! Aimal was my salesman and he was awesome.. I brought my boyfriend and my dad with me for moral support since I didn’t want to do this alone being a young woman and Aimal made it so easy and pretty painless! I love my new car and I highly recommend going to Folsom Lake Toyota!
We worked with Ken Sinaki to purchase our new Rav 4 Prime. He was knowledgeable, service oriented, no hard core push, and was interested in our needs. There were no 2024s on the lot but he suggested we look at an earlier model and explained any differences. He was a pleasure to work with. Look for him when you go to Folsom Lake Toyota. In the Finance Department we worked with Alex Vaca who was knowledgeable and very professional. We really appreciated his service.
John was very helpful and friendly during the entire process of purchasing the Toyota Camry. Thank you,
Folsom Lake Toyota has an excellent team of service reps and technicians. If you go in, make sure to make an appointment with Tran. She has made my experience 100 times better then other dealerships that I have done service with. Thanks Folsom Toyota!
The service représentative did a good job. Very friendly and knowedgeable regarding my specific vehicle.
Great service dept! I have a 2005 4Runner I bought in '07 (1st Toyota) which now has 193.5k miles. I have had a lot (but not all) of my work done here over the years & overall prefer to get the factory service performed here..
We all know buying a car is EXTREMELY stressful. My husband and I were totally ignorant of the process. We came here expecting to be turned away or talked into a car we did not want. Instead we were met by Lain and had the absolute best experience. He worked with us for HOURS to find a car that fit our needs and our budget. The entire time we felt like the decision to purchase was up to us; we never felt pushed into anything. He was extremely knowledgeable and answered our questions with ease. We closed the deal with ...
Daniel was great. Very nice and not pushy at all. Made me feel very comfortable.
I had a great experience with Aimal as my sales guy. If you’re anything like me, you usually dread dealing with car dealerships. Nothing about my experience was unpleasant and I never felt pressured throughout the process. It was a breath of fresh air. Aimal was very punctual and a straight shooter. He told me what he could do for me right away. I was shocked at the deal he was offering. It was way below what other Toyota dealerships were offering me. He was willing to work with my busy schedule and streamlined the process by having me ...
Ricky Helwick is very friendly and patient for the entire purchasing process. Also, the manager on floor was very responsible. Will come back for future purchase!
Very easy to schedule and complete. Aaron H was smooth like ice, as a service rep. I recommend their service dept. (:
Aaron Hernandez was an amazing service writer, work was done hours sooner than anticipated… future install of supercharger???
My experience at Folsom Lake Toyota has been the best car buying experience. Zack the sales association took care of me from the moment we walked-in up until financing was complete. If you are in the market for a new or used vehicle please go to folsom lake toyota and ask for Zack.
Gerald Remeiro helped me find and purchase a Toyota Camry that was right for me. It was my first time ever purchasing a vehicle and he made the experience as easy as possible for me. He was incredibly kind and patient throughout the whole experience and very helpful. Thank you so much for making me comfortable while I made such an important purchase!
Go see Sean Taylor please. Firstly, he has the name and secondly, he was an extremely pleasant guy to work with. He wasn’t in our faces, trying to get us to purchase a 2025 fully loaded spaceship, but instead, he was a pleasant guy to talk too. We bought our car from him under our rules. He didn’t pressure us nor did he force us to look at cars we didn’t want. I truly believe every dealership should have that one salesperson that has a laid-back attitude. If you don’t like to be haggled or forced to ...
Was efficient and friendly service W/ Mr. St.Pierre and did not take too much of my day. He did sell me a set of tires that I wasn’t prepared to have to deal with so soon. I just need to check w/Costco to see if his price definitely beats theirs! Ouch $900 + $$$$’s all together!
Very professional and good at answering questions.
Great team, great experience over all!
Had a great experience at Folsom Lake Toyota. Rick Helwick was fantastic to work with and helped us every step of the way throughout our shopping, test drives, purchase and made himself available even after we got our new Sienna home. Would buy here again.
Had a great experience with Danny Cross in service! He was easy to work with , knowledgable, and respectful of my time. I was in and out when dropping off my Sequoia and picking up from service. Highly recommend Danny and will have him take care of my family and friends. Thanks again Danny, Andrew
The good: - Car checked in within 7 minutes after arriving on time for appointment. - Quiet waiting spaces to get work done. The bad: - Was told 2 hours for service and then I would receive a text. I went to check with advisor 2 hours and 15 minutes in and apparently it had been done for a while. They didn’t notify me.
Folsom Lake Toyota Service Center is the BEST service center ever! Danny is always quick, nice, and honest 10/10 would recommend
Great service, everything I think is good , great service Avisor, thanks to mr. Avalos , and hope keep same great service for many years to come.
I truly appreciate the staff at Folsom Toyota and the kindness and respect they have shown in my few visits. Dealing with a predicament that Maita caused and failed to accept any responsibility or make accommodations, the representatives and staff welcomed me and made me feel accommodated. I spoke with the manager Austin who invited me to come on short notice. Hue was my advisor on a few occasions and helped me out and understood the circumstances I was dealing with. Again, thank you Folsom Toyota team. I hope that I will always be welcomed and treated the way they ...
Reviews & Testimonials | Folsom Lake Toyota