Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
As always, staff are polite and efficient. Prices seem to be comparable to other dealerships.
John key was very courteous and helpful regarding getting me through the process as quick as possible.
I’ve always had a positive experience with this dealership and the people who work there. Sure, you might be able to get slightly better prices on parts and repairs elsewhere, but the knowledge and professionalism is worth it. If you buy a car from this dealership, adding the care service is a no-brainer.
Very poor customer service. Over 45min wait to check in vehicle even with an appt. Incompetent service advisor was not able to correctly write up a service order for an oil change. Ended up having to leave and go to an independent service shop to get the work done. Avoid this Toyota service center.
The customer service was awesome. No pressure. Listened to our wants as well as our needs.
Always very professional and friendly, wonderful service reps! One of the highlights of buying Toyota was getting acquainted with their Service Center …
Seyed, the sales person, was very helpful and personable.The closing guy was rude at times.
Everything worked out well during my visit to the dealership. Car performs well at this time
Taking my car for a checkup here is quick and easy. I especially enjoyed working with Sarah my service technician.
The best service I had! Great job done, nice, professional service specialists! I will recommend people to deal with this dealer!
Awesome smooth quick work done without a hitch!! Squeaking brake pads replaced under warranty!! Courteous competent and friendly staff!!
I had to Wait over 40 minutes after car was completed. Service person was out to lunch
Honest and straight to the point. That is what I like about the service here. Thank you Michael.
Always exceeds expectations, vehicle delivered in great condition! Service Advisors and Managers communicate throughout the day, and beyond if necessary. My 5th Toyota vehicle, I enjoyed every one of them, and I won’t stop returning!
Danny took great care of us. Clear and efficient communicator and very professional. Diagnosed the issue in moments. He communicated with us the entire time. Great experience and we will be back.
The service department at Folsom Lake Toyota is the best! The staff is always Friendly and very knowledgeable.
The oil was replaced, Forgot to reset the replacement interval, I've been here the next day, I've been here for 4 Hours,
John was so helpful and knowledgeable. He got the service in and out quickly. I would recommend him to my friends and family
Folsom Lake Toyota always fits me in for a service request. They have excellent customer service!
Very nice and quick job facilities nice clean with smart technicians with great customer service personnel staff
For covered maintenance for my 2024 RAV4 this Service center is the best! Highly Recommend
My rating is based on the service writer that I had. Giberal was terrific and very helpful. The rest of the dealership seemed fine. The faculty was well run and had a pleasant environment.
I’ve come to expect superior service from Folsom Toyota. They did not disappoint ! I made an early appointment , was greeted and shown the waiting area. Before I knew it the service was done and after a review of the diagnostics I was bid a good day. Special thanks to Danny !
Service advisor, Chris Avalos is informative, explains issues of repairs and cost. He’s professional and courteous.
Service was great and done in a timely matter. People were very friendly and helpful.
My husband and I met John in the service department today and after leaving my husband commented on how much he appreciated being listened to and feeling like our needs and concerns were going to be addressed. John even went as far as to tell us if we EVER had any questions about anything to call him…and that he was now “our guy”. He explained everything in detail and never rushed us in anyway.
HE WAS MUCH APPRECIATED! Even the guys in the parts dept. were nice. I needed to charge my phone and one of the guys loaned ... Read More DealerRater - Apr 26, 2025
Folsom Toyota is a great place where you can a your dream vehicle. Sosan who helped me was super helpful. Thanks to Folsom Toyota
Danny Cross always takes great care in servicing all of our vehicles. He keeps us informed regarding any work that they may require.
Took my 2019 Camry in for an oil change. I was greeted as soon as I drove up. My rep said probably a 1.5 hour wait. It was done in 45 minutes! Everyone was very friendly. Great job Folsom Toyota Service Dept!
I highly recommend both this dealership and my salesman Tasso, he took the time to get to know me and not just sell me a vehicle. At another dealership i was with three different people and all three combined didn’t know as much about me or what I wanted as Tasso did. If you want to be treated right and walk away with a great deal then don’t worry about going to any other place then Toyota of Folsom lake.
As a returning customer, I feel confident that I will get treated with professional, polite courtesy and service with a smile. The waiting areas are spacious and comfortable.
My service advisor, Peter, was great. Very friendly, honest and knowledgeable. And my service was competed on time.
This place was awesome!! Jordan was excellent and no pressure. The whole experience was top notch!
Friendly upon arrival. Prompt technician. Snackies and drinks. Free coffee. Spacious waiting areas. Available seating outside as well.
I felt confident I was leaving my car in good hands and received a pleasant ride home to await completion of services.
Customer service was amazing as always and accurate with their estimate of when my vehicle would be done.
It was easy,convenient and great services.They did a good job on my car
Wonderfull service Paul was great. The service went fast. Thank you Toyota as usual. Thanks
I’ve been getting my Toyota Corolla serviced at Folsom Lake Toyota since I bought it in 2024. I keep going back because they always take excellent care of my car & are kind & professional.
amazing service, made me feel like a friend, honest, courteous, Best car buying experience ever.
The sales experience was upbeat and streamlined. Thank you, Tim and Rick for helping me Choose an awesome truck.
They did a nice job of servicing the car and found corrective requirements that I was not aware of. nice.
No pressure. Explained each service in a friendly way. Waited about three hours for the service which was what was expected.
Excellent service, a a q a a a a a a a a a a a a
I have found them to always be prompt, professional, and they want to get things done right the first time!
The shopping experience was painless, and they gave me a good price on my trade-in. I would definitely recommend Folsom Lake Toyota,.
Experienced sales and service people. Well appointed facility. Central location in Northern California. Adam is a helpful sales person.
Amazing service my technician worked hard at getting my airbag and kept my updated with status. Always returned calls
Repairs to my Toyota RAV4 were made so professionally. Cant even tell it had been damaged
Very honest and dependable dealership. My service advisor saved me hundreds of dollars on my visit.
Great service department, Laura Torres is very professional and easy to work with. I would highly recommend her and the Folsom Service Center
ROB ODUM was my advisor, super nice dude , he made my experience comfortable. DO NOT LET THIS GUY GO , you will not be disappointed….
Many of the staff members were very helpful and catered to my needs. I felt well taken care of. Thanks guys! And gals!
The dealership was clean, well payed out, accessible to all. We were greeted at the door and even while working with one sales person, everyone said hello to us. We were offered coffee and water and every turn and doors were opened for us. Travis was our sales person and Mo was the financial manager. Both gentlemen were professional, ease to deal with. We had a no pressure to buy experience and test drove many trucks. In all from arrival to leaving with our new truck was just under 2 1/2 hours. They have earned our repeat business at our next purchase.
There was no wait upon arrival and Rob was fantastic at listening to my needs but also great at explaining the car’s need. Thank you.
Easy and all the people were very nice. I will be back whenever I need service
Awesome service quick turnaround time. My service advisor advised me of any issues with my vehicle and advise me on Stepz and a quote.
Great customer service and comfortable accommodations if you wait for Service and Repair. Highly recommended!
Very Friendly and great service regarding warranty concern, and loaner car accommodation. Earned my loyalty
Accommodated my request and had me in the road in an hour! Tran was a fantastic service coordinator and the mechanics did a great job. Thank you Toyota. Easiest service dealership visit ever!
Very good nice service I don’t know English that’s why I’m not wri
Great dealer , great worker .I satisfied with their services . I will return there and recommend to my friend .
They treated me with dignity and respect. After visiting other dealerships they were by far the best ! Sales people were polite and no pressure felt during the buying experience. I highly recommend this dealership to everyone!
Satisfied but I think the plastic seat cover & paper floor mat should be removed from the vehicle by the service center instead of the customer
The service center has an easy online appointment system and it doesn’t take too long to get in. They are upfront with their costs and I haven’t experienced them trying to add on repairs and services- in fact I’ve been recommended to wait on some repairs before. Michael S. is a wonderful service advisor, always appreciate his great customer service.
No haggle purchase, listen to what we required out of the vehicle and did their best to provide. Grateful for them being local, courteous, and listening.
Great service department customer service. The uber service is really helpful when you can’t wait for vehicle
My service advisor wasn’t communicative at all. I left her a voicemail & a text message to get th status of my vehicle . She never replied, so I went to the service center to follow up (in person). She wasn’t at her desk, but her coworker sitting next to her was there & he said he would help me. He located my paperwork , saw my vehicle was ready to be picked up but couldn’t locate my vehicle keys. Long story short , Laura Torres, is not a very good service advisor.
Sean was Fantastic, very enjoyable to with. He was patient & very relaxed. The process took longer than expected & he stayed with us the whole time. Jon was very efficient & easy to work with also
We have had nothing but good experiences with the service department at Folsom Lake Toyota. Our service advisor has been Brandon Fisher twice now and I just can’t say enough positive things about him. He’s patient listening to what is wrong with your vehicle, he takes the time to explain things, and he’s very thorough. He’s so knowledgeable and i feel like he really cares about his customers. And he’s one of these people you just trust. We will continue to go to Folsom Lake Toyota to have Brandon as our service advisor.
This dealership always treats me right and my new service advisor. Danny Cross is top-notch.
They are extremely easy to work with and very helpful with my car purchase of my Toyota
Scheduling routine warranty service was easy and prompt. Upon arrival, service personnel were friendly, welcoming, and efficient. Facility was clean and comfortable while waiting for completion of service. My one issue was the fact that when I called to schedule, I’d been told it would be 1 1/2 - 2 hours, I was actually there for a little more than 3 hours.
My service was excellent, and my service advisor was very efficient and quick. Would definitely come back
Outstanding people from start to finish. A very pleasant experience. Well done, yada, yada yada. That's 15 words 🙂
The dealership is great! The service department is another story. We had to wait 2 hours for tires to be rotated and fluids check. We had an appointment.
We just bought a new Toyota Rav4 hybrid and couldn’t be happier or more satisfied with our experience at Folsom Lake Toyota. Our sales representative, Gerald Remeiro, was excellent to work with. He was very patient with us, never pushy, and a real pleasure to deal with. Gerald kept us informed on the progress of our car coming from Japan and when the car was delivered, the sales agreement was prepared as promised and done promptly with him in the office. Our finance person, Alex Vaca, was also a pleasure to work with. He was very well organized and ... Read More DealerRater - Mar 20, 2025
Our sales person gave us an incorrect answers about A catalytic converter being stolen easily on a Prius. We were given incorrect information about the extended warranty and how long it was until We have committed to the deal. Of course we could’ve walked away then but we didn’t.
Staff is very friendly. Service provided as promised and in a timely manner. Being able to make appointments via text messages is also very easy and convenient.
Excellent service and service manager Danny Cross was very helpful and knowledgeable I will continue to service at Folsom service center
Our salesperson, Jeremiah, was very helpful, knowledgeable and courteous through the entire 4Runner purchasing process.
Zack the sales man was great, kind patient and respectful. A little frustrated that the finance people wouldn’t budge on the price at all
Excellent support from service rep, Anh Vo. He was knowledge, courteous and caring. He ordered a cab to drop off and pickup while my car was being serviced.
Service agent was very polite , professional and honest. He let me know all the cost upfront before repairing.
They do good work here and keep me updated on how my service is going.
Excellent customer service by the Service Team!! Easy to schedule an appointment by texting a customer service representative!! Love it!!
Folsom Lake Toyota is such an efficient dealership! Thanks for the service today! I’ll be back!
The service was very fast and great person to work with. Great area to wait.
Have taken my truck to Folsom for the last three years, began because the competing dealers were insistently using a really bad AI phone tree. So I went with a high touch dealership
Excellent customer service, top notch service writers. I highly recommend Folsom Lake Toyota Service Center.
My experience was great - my service manager was outstanding- he kept me informed and was very helpful
Great service beginning to end. John Smith is very polite and knowledgeable service rep. My appt was a pleasure. Love your waiting area.
Folsom Lake Toyota’s service department has been timely and professional. The staff have all been great.
Great customer service and personnel that have the customers interest in mind. Wait area very comfortable
They were honest and accommodating. The price they quoted is price they delivered on. It was worth the drive.
Showed up to test drive a truck and was immediately greeted by a professional and friendly sales associate, Ben, and although the truck I initially wanted to look at wasnt a good fit, Ben helped me find another one that was perfect and I purchased it. Shout out to others who helped as well, Carl, Stephen, and Jon. Highly recommend!
1st run at FL Toyota Service Center! Premier customer service! 1st time 4runner owner 🙂 good day
Very pleasant experience. Everyone was friendly and easy to work with. Our salesman, Connor, was very helpful.
John Key is great! Very upfront, honest, and easy to work with. He was patient, always willing to answer questions, and worked with us to find exactly what we wanted.
The customer service was great! Paul was a big help handling my air bag recall service
Reviews & Testimonials | Folsom Lake Toyota