Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Seyed did a great job helping us find the the exact vehicle I was looking for and the price was right!
Thoughtful staff, showed up late and was still serviced reasonably (no questions). The advisor Anh explained everything, made it easy to leave and come back. Even spoke to the assistant manager Gibriel who was very friendly as I entered and left the store. Was given contact information for both employees, cool staff!
Excellent service. They employees here are awesome. Very attentive and informative with Daniel Kumar being the best in the business. He took care of all our needs and got us into a new vehicle which we love. Folsom lake Toyota is the best!
Daniel and Chad were really helpful. Never felt pressured and they made it clear that they were there to help.
The dealership was amazing. Everyone was very professional, helpful, friendly and hardworking. They listened to to your needs and wants. They worked really hard for us. We’re very thankful and appreciative.
Happy with the customer service and the car service. Will continue to use them in the future.
Professional, efficient and knowledgeable service! Everyone I came in contact with was incredibly helpful and friendly.
Very efficient and welcoming, always even though this dealership is further away from my house. I always schedule all service appointments here.
Courteous quick service, very detailed. Looking forward to having this facility service my car in the near future.
Quick service ...informative on my phone call with service advisor. Gave me a discount today
great friendly customer service! professional and listens to customers needs.nice big waiting room. highly recommended!
Everyone is helpful and very nice. Willing to work with you to make you happy.
The car I purchased is very good condition and I absolutely love it. Everything was good except one wrong information was passed to us that Ikon is active and it’s good to go but when after we purchased the car the financial department said it’s not active and we charge extra.
John was a pleasure to work with. He was very knowledgeable about the product. He explained every feature that might be new in great detail. I would want all my car buying experiences to be like this one.
It was a very pleasant experience they took care of us very well we are very satisfied with our 2025 rav4
Up front about everything, they respect the customer. Had to order the vehicle I wanted, was kept updated weekly.
Great service at Folsom Lake Toyota. Facility is clean. Gibriel Kargbo was my service advisor he went above and beyond I highly recommend this guy. Service was prompt and everything was easy.
Very professional and helpful. Thank you to Jhon and staff. Will be back. Mrs page
Excellent service! I have Chris Avalos and the service crew to thank for. The waiting area is very comfortable.
Thanks to Sayed Hosseini for showing and handling the transaction on the vehicle I purchased. Folsom Lake Toyota was selling a van online that I was interested in.Sayeed had the van ready before my arrival and took the time to show me the vehicle. His expertise and professionalism motivate me to make the purchase. Thanks again to Sayeed and Folsom Lake Toyota.
Everything about our experience was top notch from the first contact through the Costco auto purchase program through the selection process and financing to picking up our nre RAV4. Thanks to Mike, Tony, and Alex for making our car buying experience stress free and 100% satisfying!
Paul, service advisor was great. Friendly, upbeat, arranged for loaner. Came in on day day off to check on my work being done on time.
Easiest vehicle purchase that I have had. Folsom Lake Toyota gave me a great deal and had me on the road in no time.
Great service and work, as always. Paul is dedicated, efficient and customer service focused and directed!
John Key has been wonderful from start to finish. From our initial contact of going over what type of vehicle with all the options that we wanted and finally picking up out vehicle. Thank you
Car was repaired is working ok now. Only took more time. Gabriel was also very helpful. He is really a very good service associate.
Exceptional service, professional staffing. Chris Avalos, my service writer is an asset to your organization. I have over 400,000 miles on my 2005 Toyota Highlander and have never had it serviced anywhere other than Folsom Lake Toyota. y
I had an unexpected servicing requirement for my truck that needed to be performed. If it wasn’t performed, my truck wouldn’t be drivable. I had a lot of excessive bills this month and put me in a difficult position financially. Lucas, my service advisor, worked with me to ensure the service cost was as low as possible, but maintaining competent servicing of the truck. I appreciate the help him and his technicians provided me.
I I’ve the way all the service is fast n caring!thank you Gilbert!
Courteous and knowledgeable. I love working with their service advisors. They take the time to explain what “needs”’to be done and suggestions for the future. In particular Danny Cross who is the best service advisor I have had over 12 years and three different dealerships.
Knowledgeable, friendly staff. I felt comfortable asking my questions and appreciated the responses. I would highly recommend this dealership and service dealership.
Toby Liu is a highly competent sales manager who was extremely helpful above & beyond which is why I’m a 25 year customer of Toyota! Thank you Toby!!
Great service from Rick Brown and the techs. Comfy waiting room and access to refreshments a big plus.
Everyone there was extremely knowledgeable efficient and very helpful in every way I had an all-around positive experience start to finish
Awesome experience, Chris Fabiani made everything easy with zero pressure. Finance was great as well.
Always helpful Chris took care of the problem. Good communication on issue and resolution. Good work
Fast service, clean environment, good system in handling cars coming in for service. Very important
I have gotten to know the folks at Toyota Folsom over the years. Everyone is always so cheerful and helpful. I have nice experiences whenever I am there.
Sales staff were efficient and courteous. They answered all our questions. We however had problems with your contract sales person.
FLT was very helpful, no pressure for me as I was trying to decide the vehicle to purchase. My questions were answered & I was able to spend time thinking about this big unexpected purchase with NO pressure!
Chris Avalos is an excellent Assistant Service Manager who has taken care of my RAV4 for years. He and Chief Mechanic Juan (Vasquez?) have identified potential issues before they became problematic; as a result, they saved me time and money. I live in south Sacramento but bring my vehicle to Folsom Lake Toyota for even simple oil changes because of the outstanding service that Chris provides. I know I can trust his expertise.
Everyone was so kind and respectful. Great advocate for their clients! Down to earth people.
The transaction went down really smoothly. Both the sales rep “Jerry” and the finance guy “Mo” were a pleasure to work with. It was a simple financial transaction too - just a deposit via credit card followed by a personal check - no credit check or certified money order. Very pleased.
The salesman, Jesus Zamora, was great to work with in buying a new car. He explained everything, was very courteous and very understanding when I had to say goodbye to my beloved Saturn. Five stars!
The service advisor Michael Pierre I have been working with at this dealership is very professional, friendly and a good listener. He goes out of his way to address my concerns about my vehicle (if any). Fully satisfied with the technicians and the service advisors here. Highly recommended.
Plenty of chairs available to work. Clean environment and comfortable. Very good experience at this service center.
Great work by Carl and Zack. Had 4 cars ready to drive. Very efficient and knowledgeable.
We had a wonderful experienced with this dealer. Our Salesman Sean Taylor went above and beyond. Explained everything to us and even the features of the car. He is also very knowledgeable. It was a smooth process at all. Thank you Sean we appreciate you.
John solved my problem he was helpful and courteous and everything works I was impressed by his knowledge and ability
Service Advisor Gibrael was absolutely outstanding. No delays, straight to the point and even dealt with my multiple issues.
The service was phenomenal and the staff was friendly and helpful as well! I would never take my Corolla any where else! Folsom Lake Toyota is my go to dealer ship hands down! Austin Cross and Peter are top notch employees’
Courteous, professional people always make service visits to this Toyota location something to enjoy every time...
My RAV4 had a battery problem last night. I arrived at the Folsom Toyota service department this morning without an appointment. They tested the battery and recommended a new battery was needed. I am very appreciative that the service department fit me in got my RAV4 working correctly.
Good service, just takes too long. Three hours for an oil change with an appointment. Should be max 1.5 hours.
Daniel was great to work with and helped us get the vehicle we need at a great price and with minimal hassle.
Good service from the service advisor. Courtesy and knowledge of my visit was very good handle.
Seem less experience from day one of purchase through yesterdays first maintenance. A nice contrast to the old days of buying a new car. Twenty two years ago, I swore I’d never by another new car. I’m glad I gave it another try!
Folsom lake Toyota collision center just finished repairing my truck and they did a fantastic job restoring my nearly salvaged truck. I would like to thank Richard Ducy at the collision center for taking great care great care of my truck and staying true to his promises. I would also like to thank Rick Brown whom helped with repairing the truck at the repair center for always taking a great care of his customers. -Eric
Jesus Zamora was extremely helpful and polite. He made my car buying experience well worth my time.
Great reaction to acompish unscheduled installation of equipment on my truck that makes entry/exit easier.
I can count on them to make sure my vehicle is maintained properly and repaired are don’t correct.
I appreciate the transparency on the action required recommendation. The service representative is very knowledgeable and to the point on the service requirement.
Very pleased with Hue and the attention and concern he gave regarding my car problems. Hue kept me informed about the progress of the repairs being done. Car runs like new now! Thank you all at Toyota Folsom Service! J
✨ABSOLUTE TOP NOTCH SERVICE DEPARTMENT!✨ The service department here at Folsom Lake Toyota is ran by the best management I have ever had the privilege of working with. Austin and Gibriel both understand clearly what true Customer Service with a smile is. They both go above and beyond to not just understand the issues at hand but to remedy them with the quickest and most efficient way possible. On top of the Service center is beautiful and well maintained with multiple waiting rooms and a wide variety of coffee options. If you don't want to wait they will Uber ...
Very cooperative and friendly staff, with nice and clean office. The price is a dealership price so you should expect a little bit more expensive than conventional places. In general, I will recommend this place for service. My adviser, Gabriel, was great. Thanks
Great customer service, fast, and sufficient. Very pleased with service. My go to shop! Excellent all around!
Easy to schedule appointment. Service gave estimate of time to finish. They finished an hour early and service texted me to let me know. Easy to pick up vehicle and explanation of what work was performed.
Tasso and Mitchel were very helpful in the whole process of leasing a vehicle. They also assisted in my return of a rental car to Enterprise in Folsom. There was a delay in completing the paperwork, but it was due to computer program problems beyond their control.
Salesman John and finance guy John were great!! Boss man was an xxxxxxx… i guess that’s his “job””?? Tried to make it personal by saying he was a nice guy… and said “did you come here to leave in 5 minutes or did you come to buy a car??” Give me a break- how about you show me some respect and thank me for wanting me to do business with you instead of trying to talk down to me… good grief!
Peter is great. Will work with him again. Love the knowledge and communication. Prompt call back.
Very good service department with quick and courteous service. They are also quick and conscientious. Shout out to my service advisor Lucas!
Rick Brown is awesome. I’ll be so sad for me (happy for him) when he really retires. FLT gets me in promptly as scheduled & back on my way in time promised.
Great service. Great experience. I would recommend this dealership to anyone in need of service or repair.
Working with John and Skyler in internet sales was an amazing experience. They made everything easy and were ready to help me finish the purchase before I even came in!
Danny Cross is a pleasure to work with. He knows what he is doing and keeps me informed on what is going on during the service. I would recommend him to other customers.
Excellent service from all personnel. Great deal and very helpful in providing information about the vehicle!!!
The were clear about what needed to be done and they were friendly and accommodating.
Really great full service John key he is good customer service friendly approach everything is grateful
Gibril was an absolute pleasure to work with. He explained everything to me in great detail to include drawing an illustration on a sticky note to ensure I understood fully regarding the work that was done on my truck. He also advised me on things to do as preventative maintenance such as changing out my water pump and spark plugs since the engine was torn down. He remains a great asset to the Toyota family and your service advisory team. He is the sole purpose I continue to come to the Folsom Lake location. Thanks for all you do to ...
Excellent communication, customer service and vehicle services. Service team was solution oriented and solved issues quickly at a reasonable cost.
Toyota Folsom, Lucas, in the service department, is the utmost personable, patient, follows through, and the best troubleshooter, that he corrected my problem with my parking sensors. Lucas, is a tremendous positive asset to the team at Folsom Toyota, always, with a smile, representing the company with stellar pride and commitment to customers!
Professional Knowledgeable Kind Pleasant Favorable to customers Courteous Helpful Admirable Considerate Pleasurable Excellent Outstanding Superb
After Covid stopped muffins - need to provide again Checkin system not up to past standards
Good service and reasonably quick . Anh vo was good to work with and advised me appropriately
The staff was very helpful and pleasant to work with. I’d definitely look to buy other cars from them.
I stopped in to test drive a 2023 Toyota Rav4 XLE with the hope of purchasing it. Skyler Michael was very helpful in getting the reservation set up and Steve Dowd made the buying experience fast and hospitable. Steve was very personable and helped me work through my first time buying a used car.
I am very pleased with Folsom Lake Toyota with their services and professionalism, especially John Key.
Bought a new 23 Corolla Cross XLE at this dealership last November. Been bringing it in to the service center for its recommended check ups, tire rotations, first oil change. The staff is very attentive and professional. The service has been exemplary!
Great salesman. Very informative and patient.
Tom and all the people involved with our sale were very professional. It was a good experience.
Thomas was very helpful with the sales process. Got us what we needed and was very patient 👍. Thank you to Sales manager for making it happen. Smooth process.
Chris Avalos possesses outstanding “customer service”!
Laura my advisor was great and very clear with the needs of my vehicle and the service that was provide to my 4Runner. I think is the very first time I really liked and enjoyed bringing my vehicle to get maintenance.
Was in and out in no time at all! Great service! Thank-you Toyota service center!
These guys go over your car with a fine toothed comb. The surest hands are working here. Also they host car meets here!
Reviews & Testimonials | Folsom Lake Toyota