Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Really appreciate Jay Bridgeman. He thoroughly checked my car’s service history and made his recommendations accordingly. When my car’s service was finished, he promptly called me and I was on my way earlier than he had planned.
Tony and Travis were great and made the whole deal comfortable and the best for me. Look for these guys if you are shopping at folsom toyota. they’ll do everything they can to give you the best deal! 10/10 experience will definitely come back to these guys and 100% will recommend.
Friendly when you can reach someone. They need to improve in returning customers phone calls. I've left 4 messages to 2 different service persons and still haven't gotten a return call. Not happy about it and tired of wasting my time. Still had questions about the service that was performed. Once your of the lot, it seems like you're forgotten about. Do Better - Service Team
Finance manager was very rude to us after we refused to add any options Also the contract he asked us to sign was not the same price we agreed upon with the sales rep. I demanded he recalculate the numbers which at first he insisted I was wrong. We also did not appreciate him bragging about how many house he owned and renting only to Section 8 tennets. This was a insult to us since we both have family members on section 8. Section 8 is for low income renteers.
Good communication. Timely service. Dealership that you can trusts. Thanks Folsom Lake Toyota for the good service checkup.
Fast service and the advisors are always friendly and professional - never pushy on suggested extra maintenance.
Customer service was great. I’m deeply satisfied with the fix they did.. I had no issues with the time it took. It was great.
Loved all my dealings with FLT! Best sales transaction I have ever experienced, hands-down. Then I had my first service and had a great guy, Rob. Very kind, thorough, timely, etc.. Then I was pleasantly surprised that my service was a short video. It was amazing.! I’m referring everyone who wants a Toyota or used car to Folsom Lake Toyota!
FLT is beyond professional in every way… Starting from the many great cars to choose from to your interaction with sales… In my case this is my second car I bought from Folsom Lake Toyota… Without naming names of other dealers none others compare…
Melissa was very informative and Tony was great at explaining how much the car was. I had a good buying experience.
Job is efficient and they are very trustworthy!!I I don’t mind driving extra mile for the service.
The Collision Center was very helpful and they kept me updated on my cars progress
Waited around for a three hour oil change. Do I really need to say anymore?
The service was great. The car was done within the specified time promised. A suggestion was specified on my receipt about a cabin filter replacement… it’s great to know as an owner that these things can be overlooked. Thank you for the reminder.
Rob Odum the assistant service manager was very useful with the repair of my car
We purchased Toyota Camry and we love it.we had a quick and smooth transaction at Toyota folsom.to their sales representative and to manager Carl for taking care of us,thank you..
Made an appt for 930 for a routine checkup for my two year mark under warranty, arrived at 930 and was supposed to ask for RICK. RICK was no where to be found. Waited 25 minutes and finally asked someone what’s going on. They said RICK only deals with pay dues. Wait another 5 minutes for someone else to take my car.
I let them know that my rear view mirror holder is loose and ask them to take a look. A couple hours later I get a text asking to confirm payment for suggested repairs. They really wanted me to pay 200$ for ... Read More DealerRater - Jul 29, 2026
They listen and ensure they make things right on any concern or complaint a person has.
Went in for a paint recall, Toyota looks amazing! I had a pleasant experience, communication was great too.
When I called service desk to make appointment.I asked if shatter is available they said yes with in 10 miles.when I get there they said uber is there you have to download apps and is 30 dollars for that ride I don’t use uber at all and I didn’t want to download apps. I decided to stayed there .there was no other service available. Not water popcorn. Machine long time ago didn’t have popcorn not for me for some kids competing to other dealerships this one is very. very poor the only good thing was good coupon ... Read More DealerRater - Jul 25, 2026
David M. Was my service advisor. He explained all of my vehicle maintenance requirements at the 100k miles. He was able to accommodate all my needs. Thanks again David for your expertise and advice. Till next time.
Brandon Fisher is the absolute BEST! Don't work with any other service advisor at Folsom Lake. His customer service skills are off the charts. He knows how to help customers. Anticipates your needs and gives you his personal recommendations. He is type of guy that says you really need this but don't need that. Not the typical corporate advisor that says you need everything because the dealership wants profit. Great work Brandon, keep being you!
Christian was a true professional. The work was on time as promised. I would recommend hom to any customer.
This was our second car purchased at Folsom Toyota. Both experiences were fantastic. The most recent purchase I had Jeremiah helping me . He was very helpful, patient and professional guiding my son and I through the process. Jeremiah went the extra mile and delivered the car to my house the next day, on time and with a full tank of gas. Thank you Jeremiah and Folsom Lake Toyota for a second excellent purchasing experience.
Always a good experience, I feel like my car is in good hands. Pleasant people work there.
Had to get a key programmed. When things didn’t go smoothly at first, the staff did a great job getting the key programmed and didn’t charge me a crazy amount.
My service advisor was Chris Avalos , was pleasant , knowledgeable , he kept me informed a long the way , It is a pleasure doing business with people that actually care , Folsom Lake Toyota treated me way better than , Maita Toyota ever did , Thanks To the team at Folsom Lake Toyota
Advisor assigned to me was Chris Avalos, Asst. SERVICE manager - was helpful. Attentive. Kind. Chris made sure Toyota passenger airbag recall on our Matrix 2005 was done right. Great job, Chris! Thank you for making my experience there pleasant & impressive. Ruby Manawis July 10-11, 2026
Great customer care ans service. My bill was reduced by a third and I was definitely more happy because of it.
I had my first visit to maintenance. Everything went well, they checked everything, did everything that was needed. The only thing that upset me was that when I made the appointment I ordered a car so as not to wait, but when I arrived, they told me that they had no cars, and I had to sit in the office for two hours…
On July 3rd my check engine light came on. We had just picked up our friend from the airport and had a weekend of plans to show her around California. I was immediately thinking whatever the problem was would cost me $800. We usually go to Thompson’s in Placerville but decided to call Folsom Toyota because we didn’t have the time to drive up the hill- and frankly weren’t sure if we’d make it. My fiancé was working on his Toyota so we ran our code reader at home and let the service rep know what it ... Read More DealerRater - Jul 13, 2026
Great place to have service performed on your Toyota, wonderful customer service from Paul! Will be back again when my vehicle needs service
I’ve been using Folsom Lake Toyota service department for over 20 years and very happy with the service and advisors especially Danny Cross. I highly recommended Folsom Lake.
I went to Folsom Lake Toyota because I received their $17.76 oil change special in the mail. Before going, I called to schedule the appointment and specifically asked how long it would take. I was told about 2 hours, which was fine.
After arriving, I waited and could clearly see my vehicle parked outside after about an hour. It then sat there for roughly another 30 minutes with no communication. I asked an employee if my car was finished, and he said sometimes the cars sitting outside aren’t done yet and that someone would contact me.
My service advisor had given me ... Read More DealerRater - Jul 10, 2026
Our service advisor, Rob Odum, went above- and-beyond to assist us. We really appreciate his professionalism & dependability!
Very friendly and didn’t take very a long process to do the paperwork. Great salesperson that help getting the vehicle to show and test drive.
Quick, clean and kept me informed of what the found under my hood. Rodent damage!
The service manager, Chris, was prompt and helpful! My car was completed quickly and professionally!
It was a good experience for me. Everyone was extremely nice, I was able to find a car that suited my needs, the finance terms and rate was decent. I will go there again for my next car when I am ready.
My scheduled service was fine but I paid for a detail job and they did an absolutely terrible job. First I specifically asked to have my inside windshield cleaned. It now especially the passenger side, looks worse, driver sideview mirror has so many water spots can hardly see out if it and now I have spots on both sides and back on the trim. They look like water spots but definitely are not. Not only that they took my special mats out, that was fine, but they literally threw them in the back and never replaced them when they were ... Read More DealerRater - Jul 3, 2026
They wouldn’t honor a coupon we received in an email, even though it was still ok to use at the time of service. Otherwise my reply would be different. Very unprofessional and definitely not customer service friendly
The process was quick and easy. The staff, including sales staff, management and finance were great to work with.
Our salesman, Sunny was very helpful and we never felt any pressure to buy. Would recommend to a friend.
Since I had to “pre-buy/order” my vehicle and I wanted to change something, Jeremiah Backman kept me informed. Trading in my other vehicle and going through the actual purchase process with the financial guy was seamless. Would definitely recommend this dealership.
Derek Hamlin and staff did an excellent job. Friendly, knowledgeable workers. Service completed on time. I enjoyed technicians video of the maintenance check points.
Staff were very friendly, Paul was very kind and offered me transportation while I waited!
Great customer service by both the advisor and support staff (car rental , etc). I had a great experience and will be back.
Brandon did great, filled me in on everything that happened, followed up with a text message after I got home.
Close to home, easy to get an appt, staff and crew always helpful, good updates
Very professional service reps. I specially enjoyed dealing with one of the assistant service managers who helped me test my EV home charger and verify the issue that I had with my charger.
Vladimir helped us get the car we wanted. The process was pretty quick and easy, would definitely recommend Folsom Lake Toyota especially since they do not have a mark-up on their popular vehicle's like the Rav4.
I just recently purchased my 2nd Tundra from Folsom Lake Toyota and there was a reason I returned a second time. I saw one of two Tundra’s I was interested in online. I requested some information on the two vehicles and Gerald called me within 1/2,hour. He answered my questions and I drove down to the dealership from Yuba City a few hours later. I test drove both vehicles, picked the one I liked the most (they were both awesome) and sat down with Gerald to see if I could afford this vehicle. I had a price in my ... Read More DealerRater - Jun 16, 2026
Tran, my service representative is awesome. Service is always trouble free and they get me in and out quickly.
Happy to have gotten ax appointment immediately; great seamless process; friendly professional people the whole way through.
I’ve been bringing my vehicle to Paul at Folsom Lake Toyota for years, and he’s the main reason I continue making the drive from Walnut Creek. Paul is always on top of everything, communicates every step of the process, and consistently provides outstanding customer service. He genuinely cares about his customers and always finds a way to make things work. It’s rare to find someone you can completely trust in the service industry, and Paul has earned that trust time and time again. I highly recommend working with him if you want honest, reliable service and a ... Read More DealerRater - Jun 12, 2026
Great buying experience! Gerald was helpful from the get go and got me a great deal for my car purchase!
They had great customer service. Jay was very thorough and knowledgeable regarding my vehicle requirements.
Great customer service from the staff but a little pricey for the service that was performed.
My salesman Daniel was great, and my finance man Alex was awesome, had a great buying experience.
Amazing staff from sales to financing. Enjoyed the experience, which is saying something when you are talking about buying a car! There was no stress and they were patient and fun to work with.
Travis and Jerry were very kind. They made my experience very pleasant. However I still haven't received the second key fob.
Always helpful and knowledgeable in keeping my 4Runner service needs up-to-date and running smoothly.
A welcoming atmosphere and David Mccann spoke with clarity. It was a good experience for me.
Everyone at the Folsom lake Toyota service department are wonderful! They are friendly, knowledgeable and always helpful
The Dealership was fast, efficient and professional. I Plan on going again for my next service.
Omar was my service specialist and he was very friendly and helpful throughout the whole process. My 2020 Corolla was due for some major service and the process was simple. They messaged me a list of all the vehicle needs and worked on only the things I approved. No upsale no pressure just great customer service. My car runs as good as new! I take my vehicle to the Folsom Lake Service Center because of the quality of service they provide every time! Highly recommend them!
Bought my car here and now coming here for service appointments. So far so good.
Excellent customer service! Fast, easy, and the staff was friendly. Paul is an amazing service writer
Omar parked my car at the very end of the parking lot Literally the furthest possible spot and then gave my keys and said go find your card shouldn’t be too hard to find Which it was super hard and I had to set my alarm off to find And my father is handicap and was with me walking around to find the car Terrible service
Nice experience at Folsom Lake Toyota I bought a 2026 Tacoma over the Memorial Day weekend and the sales person were polite on purchasing my Trulck. Thank you Travis
The dealer there is horrible, especially Tran Ellison, she cheat on me and tell me the cheaper price first but much expensive later. She said 189 for break fluid, i said i going to check chat gpt. Then she said actually 189 is total price included oil change and break fluid and wheel alignment. And only oil change is 50. I decided to do all of those. During waiting, she try to persuade me add service, i refused. But later i pick my car. i got first 184.55 bill for only oil change and normal check!!! No other services she refered!! I took a ... Read More DealerRater - May 30, 2026
They are knowledgeable, courteous, and professional. I’m always impressed by their thorough explanation of the service required by my vehicle.
Very nice, helpful people. Very nice, helpful people. Very nice, helpful people. Very nice, helpful people.
Good experience but communication could have been better about the service parts being in stock for my car.
Friendly staff, kept me updated when the car service was done. Answers all my questions.
Jay was very courteous and professional. He represents Toyota well. As usual, Toyota exceeded my expectations. Thank you
Xavier was a pleasure to work with. I'll look forward to working with him again.
Very helpful he knows how to treat people answer all your questions that you have . Because of him I will comeback to your dealer again. Thanks
Excellent service, problem on my car was well explained and the service agent was very professional. I will surely recommend.
They provide great customer service! Ask for Rocky he’s the best! Tech’s great work!
Quick and easy deal without most of the normal xx you deal with purchasing a new vehicle
Service was great. Rick Brown is a good representative for Folsom Lake Toyota reliable and trustworthy
The staff are very helpful and courteous. The place is clean and organized and you can conduct business comfortably
Very friendly, the vehicle was ready at the exact time given with answers to my concerns. I'm enjoying my SUV...,. especially the acceleration at the Stop Signs.!! I was not at the Dealers ..I was at their Repair Shop... I'm very satisfied with both!
I have been going to Folsom Toyota Service for 20 + years and for most of those years Rick Brown has been my service manager. I truly appreciate and trust him..
I have trusted Folsom Lake Toyota Service with my Truck for 7 years. Always the best communication and service with the service coordinators. All issues are discussed and decided on with clarity of the expected outcome. Highly recommend.
They are always above and beyond, had appointment and literally took them less than hour to do oil change
Paul Barwick is so gracious, knowledgeable, and trustworthy. He found a convenient appointment time a day sooner than planned because he was going to be out and wanted to assure my truck was serviced. As always, he guided the whole process and had my truck ready for the road ahead in a timely manner. No different than the many service appointments I have had over the seven years that I have owned my Tacoma. Thanks Paul and mechanic team for keeping my truck running safely...I love driving it!
Service was done however when I went to grab my keys to leave I was asked to sign three statements. To of them was fine but one of them was so they could give all my information to their affiliates for use in advertising which included texting, emailing etc. and even using AI to send out stuff to me. when I asked the service writer what each stament was for, he gave me a random answer that had nothing to do with what it really said. I felt misled and if I had just signed all of it, I would ... Read More DealerRater - Apr 30, 2026
Christian the advisor and Kristian the Technician are absolutely the best. They always take care of my wife and I and Kristian is the only one I trust to service our vehicles and with the safety of my children. Keep it up!
Top notch advisors and technicians, easy to schedule vehicle, everyone is so friendly and knowledgeable
The interaction with the salesman was excellent and I only have one negative thing to report at the 5000 mile service. We told the service person that the cruise control was not operating properly and she really didn’t help us with that. Also appears no one checked it to verify if it was operating or not. She suggested we go back to the dealership and show the problem to the salesman which we didn’t have time to do. I don’t think we should have to do that! What is the 5000 mile service for if we can’t report ... Read More DealerRater - Apr 28, 2026
Salesman&sales manager are helpingto solve the problem together to complete this corrola deal at the discussion.
We had an exceptional experience working with Tony. We came in with a difficult situation, and from the very beginning, Tony went above and beyond to help us. His professionalism stood out immediately, but what really made a lasting impression was his genuine compassion and understanding.
He took the time to listen carefully, addressed our concerns with patience, and made sure we felt completely at ease throughout the entire process. It never felt rushed or transactional, he truly cared about finding the best possible outcome for us.
Tony runs his business with a level of integrity that’s hard to ... Read More DealerRater - Apr 23, 2026
Great service, friendly and efficient staff, complementary Uber service while they worked on my car. Awesome.
This is my second time receiving service at this dealership. I am thoroughly satisfied with the service provided. The service advisor was exceptionally friendly, the service was completed on a reasonable schedule, and the waiting room was spacious and well-appointed with comfortable chairs. I am confident that I will return for service at this dealership, even if it requires a slight increase in travel distance.
I was ignored when I came to pickup the car. The lady helping me was on lunch so I asked around for help but the agents were all ignorant and didn't help me despite me sitting there looking around for help for 45+ minutes. I do appreciate the lady at the receptionist sitting at the middle counter (the one on the right wasn't nice and not helpful at all) for helping me with the paperwork to get out though. Wasted an hour there for nothing.
I wanted to take a moment to share my experience with Folsom Lake Toyota and General Manager Tony Clay.
Initially, our last purchase didn’t go as smoothly as we had hoped, which was stressful and disappointing. However, what changed my experience was reaching out to the general manager Tony. He immediately stepped in with a genuine willingness to make things right. That level of accountability and care is rare, and it completely changed how I felt and my overall experience.
Tony took the time to work with us personally, and through that process, we built a truly positive relationship. ... Read More DealerRater - Apr 22, 2026
Great customer sales and service. Sean was very attentive to my wants of a car and not pushy
I started my purchase through the Costco Auto Buying Program and was quickly contacted by Chris Fabiani, the Fleet/Internet Sales Manager at Folsom Toyota. We discussed the different Toyota Sienna models, available options, and expected Costco discounts.
Although there wasn’t an official Costco discount yet for the 2026 models, Chris mentioned that historically the discount is around $720 and agreed—via text—to provide a $500 courtesy discount instead.
I moved forward with ordering a Toyota Sienna Woodland Edition. Shortly after, I was notified that one had been allocated to their dealership, and I was able to customize features and options ... Read More DealerRater - Apr 21, 2026
Reviews & Testimonials | Folsom Lake Toyota