Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
David was professional and very knowledgeable about the issues I was having with my Toyota. Service work was completed as promised.
2024 Prius-I just went in for 25k service and was told my 30k was also free. I just went in for my 30k and was told it actually wasn't free. I was quoted $1337.29 for an oil change and recommended maintanance. I was also told the around $60 special running for the oil change did not work with my vehicle, because I needed full synthetic oil. I told them to just fix the recall they said they fixed last time and I will take the car to my mechanic. What a scam! I will only return for recalls or if I need ... Read More DealerRater - Nov 11, 2026
Great service. Maintenance and recall work completed as promised. Would recommend this dealership to friends and family.
This dealership had better communication than the others in town! Jay servive manager is a very polite and knows what's what. He took me to see my truck issues at the mechanics station, & showed me the issues, & other ones I had not noticed! We agreed to just repair issue I brought in in for P/S Rack. My engine compartment was Very Clean & oil & dirt free! HOWEVER upon checking work done there was pwr steering all over inside fender, coolant hoses to radiator, & under truck a arm, was dripping of power steering fluid. So ... Read More DealerRater - Nov 11, 2026
Friendly and great customer service. Service was completed in a short and professional manner with as smile and hand shake
I arrived at my scheduled time. The service manager tried to upsell me on things I did not need. It took them from 11-1245 to complete a simple oil change. Saw them park my car. Waited another 40 minutes then went to the service representative. He then made me wait for him to check in multiple cars and watch him complete my paperwork for another 10 minutes. I will not be returning.
Gibriel Kargbo is the most best！He did professional job and always friendly to every person！
Customer service was great! I took my vehicle in for it’s first maintenance and I was taken care of right away and the staff was very friendly and polite.
Folsom Lake Toyota helps me keep my Toyota running in tip-top shape. Each staff member who has helped assist me has been professional, provided clear explanations regarding services, and prompt in getting my vehicle serviced.
I'm updating this review to include exactly what happened at this location on 11/5/26.
1. While waiting outside in the service lanes, one of the employees starts smoking and the smoke is coming into my direction.
2. Omar who assisted me, was very deceptive. I asked how long it will take to do the recall service. He says about 2 hours and it is just a "software update". I have the notice in front of me for recall 26TF01. "Toyota dealers will replace the Fuel Filler Dust Shield..." Does that sound like a "software update"?
3. Omar rung ... Read More DealerRater - Nov 5, 2026
Came in for a good tire deal and left with unknown covered warranty issues corrected as well. Not sad about that!
The service at Folsom Lake Toyota is excellent. I was greeted promptly by Robert, who explained what to expect from my service.
This was my first servicing of my new Toyota RAV 4 Woodland. Robert greeted me and provided excellent customer service and a nice, friendly welcome. The car was ready before the estimated time he gave me. The waiting room is bright and comfortable and the shop is fun as well. The cards at the Toyota Dealership are better than most places I have seen! I was very happy with the service.
Quick and easy service from scheduling an appointment, dropping car off, and waiting in the lobby.
I just purchased a new bZ from Folsom Lake Toyota. It was a great experience. Everyone I spoke to was friendly, knowledgeable, and knowledgeable felt no pressure. Omar Azizi was my salesperson and he promptly responded to my emails and answered all of my questions. I’ve been a Toyota owner for a couple of decades at this point, and purchased vehicles from several local Toyota dealerships. This purchasing experience was the best so far!
Service rep said it would be 1.5 hours took 2 and me asking if my vehicle was finished. It was and was just sitting there. Gave me keys and said go get it. It still has paper on the floor and service take on mirror
The staff was very professional and accommodating. Especially Jackson who was very helpful throughout the whole process.
Our experience with Folsom Lake Toyota was one of the best we have had when purchasing a new vehicle. Sales representative Jaxson was personable, courteous and the most knowledgeable about the 2026 RAV4 XLE Premium of any of the four dealerships we contacted in our search for a new car. We never felt intimidated or pressured and were impressed by the entire sales team.
Matt was very nice. I recommend washing the car after significant repair work. It would be a nice touch.
Great customer service by Noah! He continually kept in touch letting us know about our order.
Jaxon was a great help! Great service! Will be coming back in the future for sure!
Brought my rav4 in for service and I was so happy the service team checked a lot of things I didn’t think needed to be checked.
Friendly staff, vehicle ready, and the transaction was easy. I simply booked the vehicle online, and upon my arrival, I was guided to go and take a look at it. Everything was very quick.
The service writers I have dealt with are both professional and friendly. They are knowledgeable and willing to look up answers in a reasonable amount of time if they don't know at that time. Services I have had done there, have been done well and no issues. Very pleased and happy with my experiences at Folsom Lake Toyota.
I was happy about how fast my car was done. Brandon was great and very friendly.
Effective, but not the most customer friendly experience. Never felt appreciated that I chose to bring my new Camry to their dealer for Toyota maintenance that’s include with the purchase. The service advisor didn’t seem to know much about the requirements for recall service and spent most of our time together trying to upsell additional maintenance packages vs the included Toyota recommended interval maintenance. I could go elsewhere, but it’s close to home and it probably won’t be any different.
We couldn't be happier with our experience at Folsom Lake Toyota! From start to finish, Omar truly went above and beyond to make sure we were taken care of. His professionalism, patience, kindness, and genuine dedication to providing outstanding customer service made all the difference. He made us feel valued and never once made us feel pressured or rushed.
And when I say Omar went above and beyond, I mean it literally! 😂 He even hopped on my wife's electric chair so my wife could join me on the test drive! Now THAT is dedication! I'm pretty sure ... Read More DealerRater - Oct 26, 2026
Great staff, good service. They did a very detailed check up of my car, and I feel confident that they helped me keep my car in good shape.
Good fast service. Just want to make sure they have enough doughnuts for all those who wait inside the service center.
I had a great experience purchasing my Toyota Sienna 2026 le awd. The sales agent Ed was professional, friendly, knowledgeable, and very helpful throughout the entire process. Ed answered all my questions, explained the features of the vehicle clearly, and made sure everything went smoothly without any pressure.
Good Custemer service , Jorge Garay has really nice way to treat people hope you add more people Like him
This is where I bring my Camry for service. Brandon is terrific, and I feel like he listens to me. The result is always perfect. Thank you!
Real friendly courteous, professionally run prices for repairs are very reasonable. And I would come back to repair
Great efficient service. They even handled a recall I had forgotten about. I’ll definitely be going back.
Wonderful emplyees. Paul Barwick was my service employee today and he did a very impressive job!
Excellent customer service! The staff was friendly, helpful, and provided personal attention throughout the process. A great experience from start to finish!
Thorough service. Pleasant and respectful staff. On time with the time estimate. Car was ready as indicated
They maintain our suv very well, give good service specials or coupons and discount, and advices to maintain our suv, and good service advisors and staffs.
They greeted me and got me checked in. Let me get dog out so we could walk while they did service. Friendly and got it done quickly. Quick walk to Starbucks for some morning tea and the dog got some exercise. Perfect
Great experience! Mike Izawa was incredibly helpful and knowledgeable. I felt zero pressure and the process was seamless. Mike walked me through every step from start to finish and got me in the exactly the vehicle i wanted. The finance director took his time to help me decide what options were best for me. Easily the best car buying experience I have had compared to any other dealership I have purchased a vehicle from.
Well run and efficient service department. One hour wait time was less than I expected.
I appreciate the team in this branch being honest/transparent and comprehensive when explaining services for my car and why they need to be done, and also the service gaps I have. I’ve only been here twice, and so far they provide me nothing but thorough information for my car status and service needs.
Great customer service and took the time to explained everything. Facility is clean and comfortable.
appointment was regarding a recall issue, Chris at the service center provided friendly , competent information and follow up.
Rob provided outstanding service! I have been a chef and worked with many types of service people! He was honest, pleasant, made me feel comfortable right away, and he listened! I rarely write these but he was sincerely exceptional!!
Service appointment couldn't have been easier, my Service Advisor, Sam, was helpful and my truck is in great shape!
It was great and easy going working with Dominic my service advisor at folsom toyota
Always easy to deal with, convenient and timely pick ups and drop offs, Brandon is my guy
Well organized and a great area for customers to hang out. Good reliable service and friendly people
Folsom Lake Toyota service center always takes care of my vehicles needs quickly and perfectly,
Trey is outstanding. Trey is attentive and helpful, an excellent salesman. He is a privilege to work with.
Everything went smooth. John Smith told me 2 weeks ago about the Ictober sales on tires. I came back yesterday and the job was done and done well. Thank tou
Service was quick and advisor answered all questions. Overall experience was an enjoyable one. Will come back.
Excellent care at the Service Dept. They took great care of my car and made sure I was a happy customer.
Was very nice and good service the advisor was very nice and very polite very good person they take care me eve we out appointment thank you ❤️
Jay, service advisor, was honest. He really tried to push for an $8,000 bill, but I walked him back to the basics. He got me outta there at $2,000. Car seems fine, I will probably return.
Great customer service friendly people. It was a pleasure doing business with them. Great experience.
Rob odum he is work in service department he is a nice person Excellent job ..
Customer service was great. Ben did an excellent job with the sales process and the finance team were quick to get me out with my new vehicle.
Always a good experience with the folks at Folsom Lake Toyota’s service center. They are always honest with me concerning repairs and what is needing to be done. Today I dealt with Rob Odum. Very nice fellow. I appreciate his patience and kindness. Thank you for taking care of my Tacoma!
I've bought 1 vehicle at your dealership and had a great experience. I myself have sold cars for 19years and found your dealership and service Dept. The best I've experienced!! I also sold you two vehicles !!!
I had a regular scheduled maintenance, it was done in very reasonable time, and all my questions and concerns were addressed to my satisfaction, friendly service and an espresso machine, but they were out of cookies 🫤
* Friendly and knowledgeable service advisors * Good communication * Repairs completed properly * Fast service on some visits * Good experiences with warranty and recall work
Kevin Budd was Knowledgeable and friendly To me and my husband . While Chris Avolous was away
The service provided was completed sooner than estimated. I always bring my car here because I feel like they know all about Toyotas!
This dealership seems care and values customer satisfaction. Seems well organized. Keep up your good work
This is the second time I have used Toyota of Folsom and both times they were very professional, friendly, and knowledgeable of what I needed. I will be using them for my car, maintenance in the future.
I continually am very pleased with the service I receive at the Folsom service center
Service has always been quick, efficient, and straight forward. Every staff I’ve encountered has been kind and helpful.
I was pleasantly surprised how clean and organized the service center was. The customer service was excellent and my car was finished in a timely manner.
Fair honest and prompt service. I don't worry when I bring my car here for service
I really appreciate the service and help from the young man Jareth. He’s great! He’s the only reason why I gave two stars. The manager Skyler was not professional at all. He showed up in the middle of the conversation, seemingly want to help but he can’t even say the type of car right. He kept saying the car I reserved was hybrid but it was actually gas. He didn’t check with the agent I talked to before online and gave me a very different quote which made me very upset. When I asked about pre-paid ... Read More DealerRater - Sep 23, 2026
Staff was friendly and took time to explain everything. Service was quick. Was able to make a same day appointment.
Starr were family without being pushy. Kept me informed on vehicle I reserved and completed purchase quickly & took time to assist sync phone to car info center.
My advisor Tran was very helpful thoughtful.The mechanics did a great job on my car.The recall also , but I like to get a shout out to brian pacino as being the best mechanic there
I am writing regarding my service appointment this past weekend. I worked with Brandon- he was very knowledgeable, polite and professional. He explained everything to me very well, and advised me on what services should be done and when they should be done. Excellent service advisor!!
My service advisor was Derek and from my experience with him he showed exceptional customer service. He listened to my concerns, used active listening and took the necessary steps according to my specific concerns. Derek thoroughly communicated the diagnostic of my car and the options I had for next steps. They provided a ride for my convenience no questions asked. I mainly appreciated the transparency and the flexibility to drop off at pick up my car. Life is busy and they understood that. Thanks FLTS!
Xavier was awesome to work with! Excellent customer service was provided. I will be back!
I have to think about this dealership in the future after what I have experienced. My brand new car was scratched and dented. The service advisor never took pictures of my vehicle when I gave it. Word of advice to customers, always walk around your car before giving it to the dealer and always recheck your vehicle when receiving it back from the dealership. They have young kids driving the cars and I saw how this kid handled my car when they brought it back.
Fast prompt service, if you get Dave he is a great service rep. The waiting area is well appointed.
The team was Fast, efficient and information, great experience today. Most dfnitely will return again
Great service and great person named Chris helping me.my car runs great.like new.
Service was great. Very timely. Got me out much quicker than expected. Reasonably priced too.
Jaxon is a exemplary sales person! We had the pleasure of working with Jaxon to get our 2026 Camry. Jaxon stayed with us throughout the entire process, even coming in on their day off to see us to our car and explain all the features in it. We laid out what we wanted with a price range in mind and they delivered (they traded with sister store, had it driven down). 10/10 experience
I wanted to give a shout out to some great people at Folsom Lake Toyota who made our car buying process excellent!
First of all - Sean Taylor who kept us informed as the car left Kentucky and as it traveled by train, landed in Benicia, got unloaded, travel by truck, etc! Very informative and very nice guy! Adam who called and said I see you are working with Sean, just wanted to say Your car has landed! Woohoo! Next we worked with Vladislav Ivannikov who helped us when we arrived and had the car waiting with a bow on ... Read More DealerRater - Sep 11, 2026
Im very pleased how everything was handled and done. Thanks Chris Avalos.and all involved
Always Friendly,, excellent service, and they always work with you to get the best service.
My Service Tech was Ty Rose. Ty was very welcoming when I arrived. We discussed the reason for my visit: oil change, fluid top off, filter replacement etc…routine service maintenance. Once my vehicle was serviced he contacted me timely. The technician who actually performed the service was very detailed in his video on what service was performed. In my encounter with the Folsom Toyoto service center all personnel were professional, knowledgeable and helpful.
My salesperson, Trey Roots, was professional, knowledgeable and very personable. I appreciate his follow through. I wanted to complete the sale with him, but he was due for vacation. Skylar was also very helpful. Sonny completed the sale. We did our paperwork with Alex Vaca who explained it all in detail. Sonny did spend quite a bit of time with me reviewing features of my new Bz. I would have appreciated a walkthrough on my new EV with someone who really knew the car as there are many features in this EV that are new to me. Overall, the dealership ... Read More DealerRater - Sep 9, 2026
Very expensive. Repair of washer fluid lines cost $350. No parts, just labor. It was a 1.5 hour of work.
Every time I’ve come in for 5000 mile service everybody I’ve talked to seems happy and when I get a chance to ask them how long they’ve been working there the answers range from a few months to many years but all of the employees seem very happy and when I ask, if they like working there, you can tell they genuinely do.
Enjoyed working with my advisor, Jay. Very efficient and knowledgeable very friendly work was performed in a timely matter and car delivered promptly.
Good experience nice sales staff great cars wish they had more Camrys to choose from I wish I would have got a premium sound system but I will be back for my next car if I get the right price Thank you
Good customer service and friendly representatives ready to assist you and nice great new and used vehicles.. Thank You
I was given excellent service from Danny cross! He had my car in and out of the shop quickly and informed me of recommendations.
There’s definitely a reason why I take my vehicle to Folsom Lake Toyota, and it’s great service from hospitable and knowledgeable people like Danny Cross. Thank you for always treating myself and vehicle well, you guys are appreciated!
I met James and Karen in parts as I was trying to fix my own car. They were more than helpful. I evenvtually brought my camry in for repair. Rob Odum helped me out and had my car repaired within 24 hours. I couldn't ask for more from a dealer.
Very courteous staff. Always quick service and answers all of your questions. Would highly recommend.
I was treated very well and my car was serviced with complete care I appreciate kindness
Xavier got me in and out in an hour for a tire rotation and oil change.
Reviews & Testimonials | Folsom Lake Toyota