Folsom Lake Toyota Reviews & Testimonials
Looking for testimonials and reviews about Folsom Lake Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Absolutely satisfying experience at this location. Peter was amazing as usual. No issues and hassle free. I will continue to come here as long as I have my vehicle.
Repeat customer - Toyota Service is my go to for oil changes, etc. We were treated very well and Danny was patient in answering our questions. He was cheerful and professional as well.
We had a wonderful experience at Folsom Lake Toyota. Very friendly and informative. We knew exactly what we were looking for and Chris Fabiani was great in showing us those vehicles. We felt comfortable throughout the entire process and never pressured. Awesome purchase experience. We love our new Toyota Highlander!
Bought a 2023 Sienna XSE, worked with John Key for a little over a year ordering it and I got exactly what I wanted. While I had to wait awhile and my patience paid off, I cannot say enough good things about John. He made the buying process extremely easy, always kept me updated with details, and made sure everything worked smoothly. I cannot recommend him enough he made my experience a 10/10
The experience was great. My salesman Mathew Davila kept me informed and answered any questions I might have concerning the vehicle I was attempting to purchase.
They were kind, courteous and professional. John Key was great!! It was a great experience
Customer for over 500,000 miles of Folsom Lake Toyota Highlander goodness. Always serviced here. So naturally, when we needed an additional car in the family it was going to be a Toyota from Folsom Lake Toyota. They treated us with respect and delivered the value I would expect of a company we have had a relationship with for over 15 years. Now our two hybrid family has three!
If you want to shop for a car or truck without running the gauntlet of aggressive sales people ...THIS IS THE PLACE !!! Sayed Hosseini was polite and really worked hard to find the right fit for me. I will recommend them over and over.
Folsom Lake Toyota was a real pleasure to work with. The salesman, Vlad, was honest and transparent from the beginning and was very quick to respond to inquiries we had throughout the process.
Great service from Gibriel Kargbo! Very friendly and had my car in and out relatively quick.
John Key was my Sales representative and he answered my questions promptly. Arranging the purchase of our new Rav 4 Hybrid was easy and I appreciate how smoothly the process went.
Great service! The service advisor Gibriel has been very helpful and provided the timely update of the service completion. He also explained in detail about the overall cost, issues observed in the car etc. the repair service also was very punctual.
I keep coming back to this dealership and my salesman John Key because they ALWAYS PROVIDE ME WITH EXCELLENT customer service. They are friendly and truly care about my every need. John puts my needs above what might be better for him to sell. And in this day of car shortages they went above and beyond to get me a car quickly knowing I was without a car. I will always lease my cars from them because I know I can trust the lease will be good for me in the end. TRUST is most important.
Good service! can schedule appointment online. At times, can get you in quick.
Honest and dependable. Very consumer friendly.
the service was great,no wait time
I got there early and they got it done within a hour… quick and all smiles from their team.. and great options for waiting rooms with coffee to boost! Or you can watch their TV
Great service every time I visit.
Excellent service and clean facility.
My 10,000 mile service was done and explained to me efficiently. Service was done in a timely manner. Recommend service advisor Chris Avalos
I always have such an easy time going to get my car serviced here in Folsom. Always a pleasure doing business with them.
Fast, friendly service — They get the job done right!
Amazing service and knowledgeable sales staff. Vlad asked me a few questions and took me to exactly what I was looking for. Couldn’t ask for better service!!
Fair prices and personalized service make it worthwhile.
Excellent service every time!
Good and they help me out and delay the pick up my because I have to do something and set the the equipment up for me thanks alot
John Key was a tremendous help. I was impressed with everyone at the dealership, but John Key was outstanding.
Nice customers service Advisor Anh Vo
Perfect assistance for what you need. Great attitude, everything about Folsom Lake Toyota is incredible!
Was good didn’t like having to walk to the back lot to get my truck though
Friendly people ,understanding communication and good service.i recommend that anyone who owns a Toyota get service at Folsom Lake Toyota. Excellent service!
Service was good, shuttle service was great
Explained the service to be done in simplified language so I knew exactly what to expect. Very friendly and professional
You can schedule your vehicle's maintenance online or by phone, usually at a time convenient to yourself. When you arrive, you are met by service managers who are knowledgeable, and always courteous and helpful. Whether you are dropping your vehicle off, to return later to retrieve it, renting a car to use while yours is being worked on, using their shuttle, or waiting in their lounge, they try to make your visit as comfortable and convenient as possible.
Great customer service. Fast and efficient. Thank you!
Danny Cross took really good care of two of our vehicles today in a timely manner. Back on the road again! 😊
The purchase of my new 2022 Toyota Corolla was quick and easy.😊
East appointment, good costumer service.
They’re very polite and the service has always been fair. They don’t try to sale you something that you really don’t need. This is my second Toyota truck that I have bought from them and as soon as the 2022 come out most likely I’ll buy one from them.
C. Avalos is a great advisor and gave me savings for coupons and specials from the website. The service is quick and they have Happy Hour from 2pm-4pm.
My last service could not have been better from top to bottom!
Fast and efficient. Awesome experience.
Professional, transparent and efficient. They don’t try to upswell you on services that are not necessary. The shuttle drivers are kind and courteous
The people and the process made it easy! From the online appointment system through the personalized customer care provided by Rick Brown, I appreciate and enjoy getting my car maintained at Folsom Lake Toyota. Thank you!
Always the very best care and attention to detail given to me and my vehicle. THANK YOU JIM MCMULLEN! ALWAYS EXCELLENT SERVICE! John Key
Nothing but professional and I would recommend to anybody
great service, honest, fair pricing
Service, efficiency, nice lobby to wait in
Jeff was outstanding. Very helpful
My service writer, Paul, is great with all the details of a car service. He is also honest and punctual and respects people’s time.
Excellent service in a timely matter
I would recommend for some Lake Toyota the hold dealership area down there pretty good public relations
I got great service and good help getting a rental car to get to work when they were hard to find. Thanks John Key
I’m very satisfied with my experience today! I had a 30,000 mile tuneup on my Vehicle.
Jeff Stoughton is an awesome advisor at Folsom lake Toyota. He goes above and beyond to ensure you are happy
Pam was awesome, takes pride in taking care of her customers, communicated very well, and got my truck up to standard. Always good there. Thank you.
very curteous and comfortable waiting room. Efficient, did not have to wait long for my car.
Repair Manager very nice - low key and had good sense of humor. Car was ready when promised. I feel confident in their repair technicians . Great job replacing tail light! Repair Manager was Michael
Always great attention & service!
Gibriel did a great job helping me . He was attentive to my needs and concerns. Explained my warranty and mileage information for my next visit! Thank You
Excellent customer service, reliable and dependable. I recommend this place ! Thank you to Vlad and AJ for their great service!
Chris was extremely helpful and friendly. He explained everything very well and everything was done in a professional and efficient manner.
Tyler was very helpful and communicated everything very well. He also discounted my bill a little bit. So that was helpful. The shuttle service was great!
Absolutely!!!! I have leased my vehicles with Folsom Toyota for over 9 years now and love their maintenance program that comes with the lease. Saves a lot of money!!!!
Great service thank you Folsom lake Toyota!!
John Key is the best in the business
John Key is the best in the business. Highly recommend him and Folsom Lake Toyota.
it's a really good service, thank you Toyota lake folsom..
John Key is a great salesperson to work with. Very professional and helpful, and was not high pressure at all.
great service, nice people
Folsom lake Toyota provides good services. I had this dealer service my car many years. All service advisor is good except Pamela Liberty. She had altitude issue, lack of basic knowledge and zero customer service. We were talking at the hallway and the cashier know more than her on basic stuff.
Fast and friendly, would service my vehicle there again.
Dave, my service rep, was very through and the service ended 45 min sooner than expected. I always have great service at Folsom Toyota - way better than Elk Grove Toyota.
Pleasant representatives, kept promise when car would be ready.
Rick’s is the service advisor that I always request because of his friendly and thorough explanation of what my car needs done that day. And he tells me to wait until later for services not needed at that time.
Jimmy was exceptionally nice and able to deliver my car ready for our 42nd wedding anniversary
We always get good service here. But Paul is the reason why we keep coming back. He definitely is a good asset to this company.
Great service and especially appreciated a complimentary rental car for our 3 hour wait for the general service and recall work. Kudos to our service Mgr Gibby👏.
Fast service and good customer service.
Great staff, great waiting area, and great service. I highly recommend Folsom Lake Toyota.
Quick and professional correction of gas tank replacement.
Great service, knowledgeable staff, highly recommend!
Excellent Followup and Service from Assistant Manager Matt. All issues taken care of. 5 Star Service. Initial problems on a brand new Corolla were sorted out.
Service, efficiency, customer satisfaction all 1st rate
Service. They are great. Prompt and courteous service.
fast friendly accommodating
it's always a great experience with Folsom Lake Toyota service. Great service!
Chris Avalos is a great Service Advisor. He understands Hospitality and helped me with my service issues. He stayed in touch with me while the car was being inspected and made some recommendations as to what he thought I should do which didn't include every single item that was brought to my attention-just the very important ones.
I have worked with David in the Service Department and have always been extremely happy with the work that has been completed on my car. I leave with confidence 😊
Excellent service by Devin Smith and John Key!! They both made us feel that we were the only one's receiving their attention. They took time making sure that we were well taken care of and understood EVERYTHING!! Love them!!
Reliable, knowledgeable, and courteous employees
Service Dept. Especially Gibreal as our service writer
Best dealership service center I’ve ever dealt with. Gibriel is a true professional and always treats me right.
Sales and service departments
It’s clean, employees are friendly, I did not have to wait long to have my issues addressed, and Gibril is Top Class. He takes the time to keeps me informed on services that will be needed or coming up and helps me get the best bang for my bucks. Truly a blessing to your organization and I certainly hope he is valued by his immediate supervisors as well as upper management. He is a huge reason why I would recommend Folsom Lake Toyota and why I still come there. D. Bryant
Folsom lake Toyota was a very great experience and all the people there are very helpful and got the price to where I wanted
I received fast friendly service from the entire staff. My service advisor Gibriel was knowledgeable and handle everything well. I would definitely recommend FL Toyota For their 5 Star service group. Jim Stovall
Matthew Johnson is a great Service Adviser
Jim in service always makes my visits quick and easy!
Excellent customer service by Rich Sarmiento. Very polite, professional, knowledgeable, patient, and helpful. Explained the car issues and gave honest and very helpful recommendations. Wasn’t trying to push unnecessary sales or up selling of items. Understood my needs and the needs of my car. I highly recommend him and Toyota Service center, they were amazing from the time I called my car in to the second I left. Thank you, I will be back and asking for you again!
Reviews & Testimonials | Folsom Lake Toyota